Master Technician

Pep Boys; Fort Gregg-Adams (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in automotive services is seeking a Master Technician to lead a team in delivering exceptional customer satisfaction. In this dynamic role, you will diagnose and repair a variety of automotive systems while mentoring junior technicians. Your expertise will not only enhance vehicle performance but also educate customers on their vehicles' needs. This position offers a chance to grow in a supportive environment that prioritizes safety, integrity, and continuous learning. Join a company that values your skills and offers opportunities for professional development in a fast-paced, customer-focused setting.

Qualifications

• 5+ years of automotive diagnosis and repair experience.
• 8 or more ASE certifications preferred.
• Valid driver's license and flexible availability required.

Responsibilities

• Diagnose and repair various automotive systems according to specifications.
• Explain technical diagnoses and repairs to customers in an understandable manner.
• Maintain a clean and organized shop environment.

Skills

Automotive Diagnosis

Problem-solving

Customer Interaction

Leadership

Technical Communication

Education

High School Diploma or GED

Tools

ASE Certifications

Section 609 Certification

State Inspection License

Job description

Overview

Precision Tune Auto Care began as a small tune-up shop in Beaumont, TX in 1976 and has grown to more than 320 service centers operating in six countries. We are a recognized world leader in the automotive service industry and have been a top-rated franchise 500 company for over 30 years! Our service centers provide comprehensive car care, from oil changes to engine replacement, diagnostics, auto repair, and scheduled maintenance. Our culture emphasizes integrity, vehicle safety, and customer care. Precision Tune Auto Care is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).

Position Summary

The Master Technician is responsible for diagnosing drivability, air conditioning, and electrical systems, utilizing leadership and mentoring skills to guide a team towards increased customer satisfaction. The role involves direct customer interaction, providing education on vehicle issues and solutions.

Duties & Responsibilities

• Diagnose and repair according to specifications — brake and hydraulic, exhaust, fuel ignition and electrical, suspension and alignment, air conditioning, and computer systems.
• Perform duties of all lower-level technician roles (Technician A, Technician B, Mechanic, General Service Technician).
• Explain technical diagnoses and repairs to customers and staff in an understandable manner.
• Continuously update technical knowledge through formal training to keep pace with automotive technology advancements.
• Assist colleagues in technical activities.
• Report mechanical issues to management promptly.
• Maintain a clean and organized shop environment.
• Follow all company policies, safety, and environmental regulations.

Knowledge, Skills, and Abilities

As a shop leader, you are expected to set the pace and foster a team-oriented environment. The following qualifications are essential:

• High School Diploma or GED.
• Minimum of 5 years of automotive diagnosis, problem-solving, and repair experience.
• 8 or more ASE certifications (A1 through A8) are preferred.
• Section 609 Certification required.
• State Inspection license if applicable.
• Motivated, energetic, and customer-focused.
• Valid driver’s license.
• Pre-employment drug screening required.
• Availability for flexible working hours, including days, nights, holidays, and weekends.

Physical Demands/Work Environment

The physical demands listed are representative of those needed to perform essential functions. Reasonable accommodations will be made for individuals with disabilities.

The work involves standing, walking, reaching, bending, and repetitive hand/arm/leg movements, with the ability to lift over 50 pounds, work outdoors, and tolerate various weather conditions and exposure to chemicals and dust. Vision capabilities include close, color, peripheral, and depth perception, with focus adjustment.