Master Technician

Safelite Fulfilment; Cedar Rapids (IA); On-site; USD 60,000 - 85,000; Full time

Job summary

Safelite in Cedar Rapids is seeking a certified Master Technician to install and replace vehicle glass using Safelite workflows. You will work at a Shop or Mobile Glass Shop, prioritize safety, quality, and customer service, and mentor fellow Technicians.

You will handle customer communication through the MRM system, recalibrate ADAS when needed, and uphold daily check-in/out procedures while maintaining vehicle and tool readiness.

Qualifications

• 4-6 years of equivalent experience.
• Must meet physical requirements (lift up to 75 lbs, stand for long periods).
• Ability to work independently with minimal supervision.

Responsibilities

• Install vehicle glass using Safelite procedures.
• Deliver services at Shop or Mobile Glass Shop efficiently with focus on safety and quality.
• Manage work orders and customer communication via Safelite MRM technology.
• Use Safelite tools (True Seal, Ezi-Wire, GTS) for installations.
• Operate company fleet vehicle safely to customer locations.
• Mentor and train other Technicians daily.

Skills

Customer service

Mentoring

Safety compliance

Problem solving

Job description

A Brief Overview

As a certified Safelite Master Technician, you will be an expert in the industry and will utilize leading technology to skillfully complete vehicle glass repairs and replacements without assistance. While coaching and mentoring other Technicians, you will champion the Safelite Spirit with your can‑do attitude, caring heart and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.

What you will do

• Professionally install vehicle glass by using the Safelite Way of Fitting processes.
• Skillfully deliver all Safelite services without assistance at a Safelite Shop or Mobile Glass Shop in the most efficient and timely manner focusing primarily on safety, quality, and exceptional customer service.
• Deliver work orders, customer administration and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
• Expert use of vehicle glass tools including our True Seal®, Ezi-Wire™, and Glass Table System (GTS).
• Safely and professionally operate a company fleet vehicle to and from customer locations throughout the work day.
• Mentor, train and assist other Technicians on a daily basis.
• Communicate clearly and effectively with all scheduled customers using various forms of technology, including but not limited to in-person, texting or phone call conversations.
• Ability to recalibrate Advanced Driver Assistance Systems utilizing Safelite tools and processes.
• Professionally install power window regulators and replace side and back window glass.
• Have an advanced mechanical aptitude with the ability to demonstrate and share extensive knowledge of the Safelite Way of Fitting with your team.
• Ability to adjust to changes in schedule and work diligently and effectively with Customer Advocates and Dispatch to ensure customers are assisted in a timely manner.
• Ability to cut flat glass and install as needed.
• Provide customers with status updates for each repair or replacement scheduled.
• Begin each day successfully by adhering to our daily Check-In Check-Out process.
• Present, promote and sell Safelite promotional items to customers.
• Report any unexpected damage, accidents, injuries, or incomplete jobs to Store Manager or Quality Manager immediately.
• Undertake any other duties given to you by Safelite Management.

Experience Qualifications

4-6 years of equivalent experience.

Preferred Skills and Abilities

• Consistently achieve highest levels of productivity, NPS and quality standards
• Follow Safelite policies and procedures on every job
• Fulfill all physical requirement of the job, including, but not limited to:
• Ability to lift and carry up to 75 lbs. for short periods multiple times a day
• Maintain adequate range of motion in upper extremities (shoulder, arm, elbow)
• Ability to work at elevated heights
• Remain on your feet for extended periods of time
• The ability to operate a commercial vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements.
• Follow Safelite’s policy on Personal Protective Equipment (PPE) for all equipment, including but not limited to safety glasses, cut resistant gloves, uniform, approved footwear, arm sleeves and nitrile gloves while working in the course and scope of your employment with Safelite.
• Safely handle sharp tools and razor blades while working with and around hazardous chemicals.
• Ability to remain flexible with hours and days trained/worked as workload fluctuates due to frequent changes in customer and business demands.
• Work, collaborate effectively and assist other Technicians and leadership on a daily basis.
• Work in extreme temperatures.
• Maintain a professional appearance as well as maintenance and cleanliness requirements on Company vehicles.
• Exhibit self-motivation with organizational and time‐management abilities.
• Complete all assigned training and certifications within the allotted timeframe.
• Comply with hiring requirements and drug screens per company policy.
• Ability to work independently with minimal supervision.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

About Safelite

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well‐being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

You trust us with more than your vehicle glass – you also share your personal information with us. We’re committed to honoring that trust.