Auto Glass Installation Technician Trainee

Safelite Fulfilment; Fargo (ND); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Paid training

Tuition reimbursement

Job summary

Safelite is seeking an Auto Glass Technician to repair, replace and recalibrate automotive glass both in shop and at mobile sites. You will use Safelite’s training and tools to deliver high-quality service and safety-focused workmanship.

The role emphasizes customer interaction, adherence to Safelite’s procedures, and collaboration with the team to ensure timely service delivery. Training and equipment are provided, with opportunities for career progression.

Qualifications

• High School Diploma GED/Equivalent Preferred.
• Valid state-issued driver’s license to operate a company vehicle. Required
• Safelite SafeTech certification Required

Responsibilities

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, focusing on safety, quality and customer service.
• Recalibrating automotive safety systems, including troubleshooting and diagnostics.
• Operate Safelite tools and technologies as directed (True Seal, Ezi-Wire, GTS, chemicals) and complete customer administration.
• Drive Safelite and customer vehicles as needed for the job.
• Communicate with customers in person, text, and phone; promote Safelite services.

Skills

Lifting up to 50 lbs

Stand long periods

Hand and power tools

Driving safety

Customer service

English comprehension

Education

High School Diploma or GED

Safelite SafeTech certification

Valid driver’s license

Tools

True Seal

Ezi-Wire

Glass Table System (GTS)

MRM technology

Job description

A Brief Overview

At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands‑on professional that leverages their Safelite training, industry‑leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings.

What you will do

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.


• Recalibrating automotive safety systems, including trouble‑shuting and completing diagnostic testing.


• Proficiently operate Safelite’s tools and technologies, including: True Seal®, Ezi‑Wire™, Glass Table System (GTS), chemicals (as required by the \"Safelite Way of Fitting\", work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.


• Safely operate company and customer vehicles throughout the workday.


• Communicate with all scheduled customers in‑person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.


• Perform other duties as assigned.


• Comply with all policies and standards.

What you’ll get

• Competitive weekly pay starting at $20.25/hour, increasing to $24.00/hour after training and certification.


• Earn additional income when customers choose value added products and services.


• Technician career levels determined based on performance metrics demonstrating efficiency, quality, and customer satisfaction.


• A benefits package valued at more than $10k*.


• Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.


• Program to buy additional PTO or sell unused time up to 16 hours.


• Up to $5,250 annually in tuition reimbursement.


• Paid training and all the tools and resources you’ll need to be successful.


• View all our health, wealth, and life offerings at www.safelitebenefits.com.

Education Qualifications

• High School Diploma GED/Equivalent Preferred.


• Valid state‑issued driver’s license any other license(s) (as required by federal, state and local laws) to operate a company vehicle. Required


• Safelite SafeTech™ certification Required

Experience Qualifications

• Must be 18 years of age or older. Required

Required Skills and Abilities

• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.


• Ability to stand for extended periods, work in tight spaces, bend and twist body.


• Ability to use a variety of hand tools and power tools safely and effectively.


• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in‑cab vehicle safety camera / video surveillance technology.


• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations.


• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods.


• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the \"Safelite Way of Fitting\".


• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs.


• Proficiency in using computerized diagnostic tools to complete recalibrations and trouble‑shoot issues.


• Problem‑solving and ability to trouble‑shoot issues, independently and collaboratively.


• Ability to read, write and interpret the English language and technical directions.


• Ability to communicate orally (via phone) and written (via computer or other electronic means).


• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies.


• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.

Company Overview

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. We’re People Powered: Our people come first. We care about your well‑being and we’ll give you what you need to have a happy work/life.

We’re good at what we do: we’re proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us – we’ve even recycled 107K+ tons of glass to date. We’re diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility

Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Agency Policy

Agencies: Safelite does not accept unsolicited resumes or outreach from third‑party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party.

Health and Safety

Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre‑employment screenings, including background checks and/or drug screenings, attestation of COVID‑19 vaccination status, and precautions against COVID‑19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

Additional Information

Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to. You trust us with more than your vehicle glass – you also share your personal information with us. We’re committed to honoring that trust. Browse our privacy practices that detail your rights and the ways we look out for you. Safelite privacy policies California Privacy Policy - Notice at Collection