Master Service Technician

Smart Care Equipment Solutions; Lorida (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company service vehicle

Ongoing training & CFESA certificates

Technical support access

Growth opportunities

Job summary

Smart Care is seeking a Master Service Technician to diagnose, troubleshoot, and repair commercial kitchen equipment across our client sites. You will work on ovens, fryers, walk-ins, dishwashers, and other systems, reading wiring diagrams and technical manuals as needed.

This hands-on role requires independent work, on-call availability (nights/weekends), and occasional overnight travel. You will mentor other technicians and maintain the company vehicle, tools, and inventory while delivering

Qualifications

• High school diploma or equivalent is required.
• Experience in refrigeration, appliance repair, or commercial kitchen equipment.
• Strong mechanical and electrical troubleshooting skills.

Responsibilities

• Diagnose, troubleshoot, and repair commercial cooking, refrigeration, warewashing, and other foodservice equipment.
• Read wiring diagrams, schematics, and manuals to diagnose complex equipment failures.
• Manage service calls independently while maintaining productivity and customer satisfaction.
• Mentor and assist other service technicians.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Independent work

On-call readiness

Travel readiness

Mentoring/Training

Education

High School Diploma or equivalent

Technical training in refrigeration or HVAC

Tools

Schematics reading

CFESA certifications

Job description

Master Service Technician – Commercial Kitchen Equipment

Smart Care

You Know Your Way Around a Commercial Kitchen. Fryers that won't heat. Walk-in coolers that decide to take the day off. When commercial kitchen equipment goes down, restaurants need someone who can figure out what's wrong and get things running again.

Smart Care is looking for an experienced Master Service Technician who knows how to troubleshoot, diagnose, and repair commercial kitchen equipment — and doesn't need someone looking over their shoulder to get the job done.

We're looking for someone who's been around the block, knows the equipment, and can tackle the complicated service calls that leave other technicians scratching their heads.

This isn't just about fixing equipment. It's about being the technician customers trust and the person other technicians call when they need a second opinion.

Diagnose, troubleshoot, and repair commercial cooking, refrigeration, warewashing, and other foodservice equipment.

Work on equipment such as ovens, fryers, steamers, griddles, dishwashers, ice machines, walk-in coolers, reach-ins, and other commercial kitchen systems.

Troubleshoot electrical, mechanical, gas, and refrigeration issues to identify the actual problem — not just throw parts at it and hope for the best.

Read wiring diagrams, schematics, and technical manuals to diagnose complex equipment failures.

Work directly with restaurant managers, hospitality customers, and other commercial clients to keep their equipment operating.

Communicate with manufacturers and technical support teams when additional resources are needed.

Perform preventative maintenance and identify potential issues before they turn into expensive emergency calls.

Keep accurate service records, work orders, time reporting, and parts documentation.

Maintain your company vehicle, tools, and truck inventory.

Share your knowledge with other technicians, providing troubleshooting assistance, technical guidance, and support when needed.

Manage your service calls independently while maintaining strong productivity and customer satisfaction.

We want someone who understands how commercial equipment works, can identify the root cause of a problem, and knows how to make the right repair.

High school diploma or equivalent.

At least 2 years of technical experience in refrigeration, appliance repair, commercial kitchen equipment, HVAC, or a related technical field.

Strong mechanical and electrical troubleshooting skills.

Ability to work independently and manage multiple service calls.

Willingness to participate in an emergency on-call rotation, including nights and weekends.

Availability for occasional overnight travel.

Extensive commercial kitchen equipment repair experience.

Experience servicing both hot-side and cold-side equipment.

Experience diagnosing complex electrical, mechanical, gas, or refrigeration issues.

Previous experience mentoring, training, or assisting other service technicians.

• A Company Service Vehicle: Along with a fuel card, tablet, and cell phone for business use.
• Training & Certifications: Ongoing technical training, access to Smart Care's National Training Kitchen, and opportunities to pursue professional CFESA certifications.
• Technical Support: Access to experienced technical support teams and manufacturer resources when you need them. Spend your days doing what you do best — troubleshooting, repairing equipment, and taking care of customers.
• Opportunities to Grow: Continue developing your technical expertise while helping support and mentor other technicians.

This is a hands-on field service position. You'll be working in commercial kitchens and other customer environments, which means:

Working around hot surfaces, open flames, pressurized steam, electrical components, and moving mechanical equipment.

Other days, you'll have equipment that seems determined to test every bit of your patience and troubleshooting ability.

Smart Care is a national provider of commercial foodservice equipment, refrigeration, HVAC, and related mechanical services.

We support restaurants, hotels, hospitals, schools, and other commercial customers that depend on their equipment working every single day.

We're not looking for someone who just knows how to change parts.

We're looking for someone who understands the equipment, knows how to troubleshoot, takes ownership of their work, and can help make the technicians around them better.

If you're the person everyone calls when they can't figure out what's wrong with a piece of equipment, we should probably talk.

We'll bring the service van.

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑…

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.