Master Service Technician

Smart Care Equipment Solutions; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Tablet

Cell phone

401(k) matching

Paid time off

CFESA training

Job summary

Smart Care Equipment Solutions is seeking a Master Service Technician for commercial kitchen equipment. You’ll troubleshoot, diagnose, and repair ovens, fryers, steamers, dishwashers, walk-ins, and other systems, often working independently on complex calls.

You’ll read wiring diagrams and collaborate with restaurant managers and clients to keep equipment running, following safety procedures and documentation standards. Training and CFESA/EPA certs can be pursued.

Qualifications

• High school diploma or equivalent; technical experience welcomed.
• 2+ years in refrigeration, appliance repair, or related field.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read wiring diagrams and schematics.
• Valid driver's license and clean driving record.
• Ability to work independently and manage multiple calls.
• Willingness for emergency on-call, nights, weekends and travel.

Responsibilities

• Diagnose, troubleshoot, and repair commercial cooking, refrigeration, warewashing equipment.
• Work on ovens, fryers, steamers, griddles, dishwashers, ice machines, coolers, reach-ins.
• Troubleshoot electrical, mechanical, gas, and refrigeration issues to identify root causes.
• Read wiring diagrams, schematics, and manuals for complex failures.
• Communicate with restaurant managers and clients to keep equipment operating.
• Complete repairs accurately, efficiently, and professionally.

Skills

Troubleshooting

Electrical troubleshooting

Reading diagrams

Independent worker

On-call readiness

Overnight travel

Education

High school diploma or equivalent

Tools

CFESA Certification

EPA Certification

Job description

Master Service Technician – Commercial Kitchen Equipment Smart Care

You Know Your Way Around a Commercial Kitchen. Especially When Something's Broken. Fryers that won't heat. Ovens that won't cooperate. Walk-in coolers that decide to take the day off. When commercial kitchen equipment goes down, restaurants need someone who can figure out what's wrong and get things running again. That's where you come in. Smart Care is looking for an experienced Master Service Technician who knows how to troubleshoot, diagnose, and repair commercial kitchen equipment — and doesn't need someone looking over their shoulder to get the job done. We're looking for someone who's been around the block, knows the equipment, and can tackle the complicated service calls that leave other technicians scratching their heads. This isn't just about fixing equipment. It's about being the technician customers trust and the person other technicians call when they need a second opinion.

What You'll Actually Be Doing

• Diagnose, troubleshoot, and repair commercial cooking, refrigeration, warewashing, and other foodservice equipment.
• Work on equipment such as ovens, fryers, steamers, griddles, dishwashers, ice machines, walk-in coolers, reach-ins, and other commercial kitchen systems.
• Troubleshoot electrical, mechanical, gas, and refrigeration issues to identify the actual problem — not just throw parts at it and hope for the best.
• Read wiring diagrams, schematics, and technical manuals to diagnose complex equipment failures.
• Work directly with restaurant managers, hospitality customers, and other commercial clients to keep their equipment operating.
• Communicate with manufacturers and technical support teams when additional resources are needed.
• Complete repairs accurately, efficiently, and professionally.
• Perform preventative maintenance and identify potential issues before they turn into expensive emergency calls.
• Keep accurate service records, work orders, time reporting, and parts documentation.
• Maintain your company vehicle, tools, and truck inventory.
• Recommend additional services or repairs when appropriate.
• Follow established safety procedures and company standards.
• Share your knowledge with other technicians, providing troubleshooting assistance, technical guidance, and support when needed.
• Manage your service calls independently while maintaining strong productivity and customer satisfaction.

What We're Looking For

First and foremost, we're looking for someone who can troubleshoot. Not just replace a part because a fault code told you to. We want someone who understands how commercial equipment works, can identify the root cause of a problem, and knows how to make the right repair.

Minimum Qualifications

• High school diploma or equivalent.
• At least 2 years of technical experience in refrigeration, appliance repair, commercial kitchen equipment, HVAC, or a related technical field.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret wiring diagrams and schematics.
• Valid driver's license and acceptable driving record.
• Ability to work independently and manage multiple service calls.
• Willingness to participate in an emergency on-call rotation, including nights and weekends.
• Availability for occasional overnight travel.
• Authorization to work in the United States without current or future employer sponsorship.

Even Better If You Have

• Extensive commercial kitchen equipment repair experience.
• Experience servicing both hot-side and cold-side equipment.
• EPA, CFESA, or other relevant technical certifications.
• Experience diagnosing complex electrical, mechanical, gas, or refrigeration issues.
• Previous experience mentoring, training, or assisting other service technicians.
• Relevant military technical experience.

What You'll Get

• A Company Service Vehicle: Along with a fuel card, tablet, and cell phone for business use.
• Competitive Benefits: A comprehensive benefits package, including 401(k) and paid time off.
• Training & Certifications: Ongoing technical training, access to Smart Care's National Training Kitchen, and opportunities to pursue professional CFESA certifications.
• Technical Support: Access to experienced technical support teams and manufacturer resources when you need them.
• Even the best technicians occasionally need a second set of eyes.
• Independence: Spend your days doing what you do best — troubleshooting, repairing equipment, and taking care of customers.
• Opportunities to Grow: Continue developing your technical expertise while helping support and mentor other technicians.

The Not-So-Glamorous Stuff

This is a hands-on field service position. You'll be working in commercial kitchens and other customer environments, which means: Frequent bending, kneeling, squatting, reaching, pushing, and pulling. Occasionally lifting and carrying up to 70 pounds. Working around hot surfaces, open flames, pressurized steam, electrical components, and moving mechanical equipment. Occasionally working in damp, humid, freezing, or otherwise uncomfortable conditions. Working on ladders, rooftops, and occasionally elevated work areas. Some days you'll have straightforward repairs. Other days, you'll have equipment that seems determined to test every bit of your patience and troubleshooting ability. That's part of the job.

About Smart Care

Smart Care is a national provider of commercial foodservice equipment, refrigeration, HVAC, and related mechanical services. We support restaurants, hotels, hospitals, schools, and other commercial customers that depend on their equipment working every single day. Our technicians are the backbone of what we do, and we're always looking for experienced professionals who take pride in their work.

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.