Master Forklift Field Service Technician

Alta Equipment Group; Livonia (MI); On-site; USD 30,000 - 41,000; Full time

Job summary

Alta Equipment Group's Livonia, MI branch is seeking a full-time Forklift Field Service Technician on first shift. You will service customer forklifts and material handling equipment, diagnose and repair, and manage workloads independently using a company service van and fuel card.

Candidates should have two years of forklift repair experience, own tools, and a valid driver's license. Training programs and uniforms are provided, with emphasis on safety and customer service.

Qualifications

• Two years of forklift repair experience desired.
• Field service experience preferred.
• Must have clean driving record and valid driver's license.

Responsibilities

• Perform preventative maintenance on customer forklifts and material handling equipment.
• Diagnose and repair all forms of customer equipment.
• Complete repairs in a timely, efficient, and professional manner.
• Provide exceptional customer service.
• Manage workloads independently and submit paperwork accurately.

Skills

Forklift repair

Field service

Customer service

Own tools

Driving

Tools

HYPASS

Hyster TKC training software

Yale/Hyster contact management system

Job description

Responsibilities:

Our Material Handling Group is currently looking for a full time Forklift Field Service Technicianfor our Livonia, MI branch. This position is first shift, M - F, and hourly (no flat rate!). Field Technicians are provided a company service van, which is provided for our Techs to drive home (you don't leave it at our shop at the end of the day), along with a fuel card.The primary responsibilities of the position consist of, but are not limited to:

• Performing preventative maintenance on customer forklifts and other material handling equipment
• Diagnose and repair all forms of customer equipment
• Completing each repair job in a timely, efficient and professional manner
• Providing exceptional customer service
• Work and manage workloads independently
• Proper completion and submission of all required paperwork
• Field Technicians are responsible for company vehicle and on-board parts inventory
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

We encourage our Technicians to participate in our in-house paid training program, allowing them to acquire additional skills in diagnosis and troubleshooting and further advance their career as a Technician. Also, company uniforms are provided!

Qualifications:

• Two years of previous forklift repair experience is highly desired, which includes experience in the Military, Guard or Reserve with an MOS or NEC code of 63B, 63H, 63S, 63W, 63Y, 91B, 91H, 91L, 91M or CM
• Previous field experience is highly preferable
• Strong working knowledge of electric and liquid propane units
• Excellent mechanical aptitude
• Possess own tools
• Must have clean driving record and valid driver’s license to drive company vehicle
• Computer programs - HYPASS, Hyster TKC training software and Yale/Hyster contact management system
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Intermediate: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will stand, walk, use hands, reach with hands; Frequently will talk/hear; Occasionally will sit, climb or balance, stoop, kneel, crouch or crawl.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift 11 to 25 pounds; Occasionally will lift from 26 to 100 plus pounds. Frequent bending and working from a prone position (lying down while working underneath equipment) are required.
• Work Environment: Regularly will work near moving mechanical parts; Frequently will be exposed to fumes or airborne particles, outdoor weather conditions; Occasions will work in wet or humid conditions (non-weather), extreme cold and heat (non-weather), risk of electrical shock, vibration