Massage Therapist - PT

Hyatt Hotels Corporation; California, Northern (MO, KY); Hybrid; USD 2,066,000 - 3,857,000; Full time

Job summary

Park Hyatt Los Cabos at Cabo del Sol seeks a skilled massage therapist to deliver full-body massage and spa treatments to guests, following spa standards and CVR policies.

The role requires English communication, a current massage license, 500 accredited education hours, and at least two years in a resort/spa environment. Flexibility for weekends and events is essential.

Qualifications

• English language communication with guests, coworkers and management.
• Current applicable massage licensing.
• Minimum 500 accredited massage hours.
• Two years spa experience in hospitality.
• Strong interpersonal skills and teamwork.
• Ability to work with minimum supervision.
• Punctual, regular attendance.
• Flexible schedule including weekends/evenings/holidays.
• Two years professional Resort Spa experience.
• CPR certification.

Responsibilities

• Provide excellent guest service and promptly respond to guests’ needs.
• Perform full-body massage and spa treatments as per Spa menu.
• Adhere to proper draping procedures.
• Maintain cleanliness and sanitation of treatment rooms.
• Educate guests on home care products and recommendations.
• Manage linens and towels and restock as needed.
• Ensure timely start and finish times of appointments.
• Keep updated on all treatments offered at the Spa.
• Assist with events and chair massages as needed.

Skills

English communication

Interpersonal skills

Punctuality

Flexibility

Teamwork

Self-management

Reliability

Guest service

Education

500 accredited massage hours

Massage license

CPR certification

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Responsible for providing excellent guest experiences as it relates to performing massage and body treatments. All massage and body treatments must be performed according to CVR policies, procedures and service standards.

• Prior Hospitality experience a plus
• Hourly plus commission, plus service charge and gratuity
• CAMTC requited in good standing 500 hrs

Qualifications

Qualifications/skills:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation.

Essential

1. Ability to satisfactorily communicate in English (speak, read, write) with guests, coworkers and management to their understanding.
2. Must hold current applicable licensing
3. Minimum completion of 500 accredited massage technician instructional education hours.
4. Two years spa experience, preferably in a high-end and/or hospitality environment.
5. Strong interpersonal skills and the ability to work well with co-workers and the public.
6. Ability to work with minimum supervision.
7. Punctual, regular and reliable attendance.
8. Must be able to work a flexible schedule, including weekends, holidays, evenings and mornings.

Desirable

1. Two years professional Resort Spa experience.
2. CPR certification.

Physical Abilities

• Endure various physical movements throughout the work areas, such as standing, bending, reaching, stooping and lifting.
• Ability to stand, bend, walk and/or sit and continuously perform essential job functions for a maximum of eight hours (excluding meal and rest breaks) through out the work shift.
• Repetitive hand and arm motion (body manipulation) for extended periods of time.
• Ability to lift, push, pull, and/or carry 50 pounds

Essential Job Functions

• Perform all duties in a manner that is consistent with CVR policies and procedures and Spa Service Standards.
• Provide excellent customer service by promptly responding to guests’ needs and concerns.
• Develop positive relationships with guests to ensure comfort with the spa experience.
• Perform full-body massage and massage/treatment combinations with products/equipment designed for each massage and massage/treatment on the Spa menu.
• Willingness to listen to guest feedback and adjust treatment accordingly
• Adhere to appropriate and proper draping procedures according Spa Service Standards.
• Be timely with each guest and complete the full length of their scheduled appointment.
• Maintain knowledge of existing treatments and all new treatments offered in the massage department.
• Maintain good knowledge of all other treatments offered at the Spa.
• Perform all treatments, existing and new, including any/all modified lengths of treatment times.
• Educate guests on home care products to continue treatment at home.
• Make product recommendations as appropriate.
• Care for and clean massage department equipment daily.
• Responsible for all linens and towels associated with scheduled treatments including but not limited to removal of dirty linens and towels, replacing/restocking linens and towels.
• Ensure that treatment room is maintained in a cleanly, sanitized, and organized manner at all times.
• Document maintenance needs and submit to management.
• Knowledgeable of emergency and safety procedures.
• Ensure timely start and finish times of treatments.
• Maintain strong knowledge about inn and restaurant service offerings.
• Other duties as assigned.
• Must maintain general knowledge of hotel and restaurant services and hours
• Willingness to work at private and/or hotel sponsored events utilizing chair massage or other customized treatments.

Secondary Job Functions

• Perform special massage department related projects and other responsibilities as assigned.

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