Massage Therapist - P

Hyatt Hotels Corporation; California (MO); On-site; USD 30,000 - 47,000; Full time

Job summary

Hyatt Regency Hill Country Resort and Spa in San Antonio, TX is seeking an experienced massage therapist to perform full-body massage and spa treatments in accordance with CVR standards and hotel service guidelines.

Requirements include excellent English communication, a valid massage license (CAMTC or state equivalent as applicable) and a minimum of 500 accredited massage hours, plus two years of spa experience in hospitality. Ability to work a flexible schedule, including weekends and holidays.

Qualifications

• English language proficiency for guest communication.
• Current massage licensing.
• Minimum 500 accredited massage education hours.
• Two years spa experience in hospitality.
• Flexibility to work weekends, evenings and holidays.
• CPR certification desirable.

Responsibilities

• Perform full-body massage and spa treatments.
• Provide excellent guest service and respond promptly to needs.
• Maintain clean, sanitized treatment rooms and equipment.
• Educate guests on home care and product recommendations.
• Adhere to draping procedures and ensure timely appointment starts.

Skills

English fluency

Massage license

500 hours training

Customer service

Flexibility schedule

Education

500 hours massage education

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Responsible for providing excellent guest experiences as it relates to performing massage and body treatments. All massage and body treatments must be performed according to CVR policies, procedures and service standards.

• Prior Hospitality experience a plus
• Hourly plus commission, plus service charge and gratuity
• CAMTC requited in good standing 500 hrs

Qualifications

Qualifications/skills:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation.

Essential

1. Ability to satisfactorily communicate in English (speak, read, write) with guests, coworkers and management to their understanding.
2. Must hold current applicable licensing
3. Minimum completion of 500 accredited massage technician instructional education hours.
4. Two years spa experience, preferably in a high-end and/or hospitality environment.
5. Strong interpersonal skills and the ability to work well with co-workers and the public.
6. Ability to work with minimum supervision.
7. Punctual, regular and reliable attendance.
8. Must be able to work a flexible schedule, including weekends, holidays, evenings and mornings.

Desirable

1. Two years professional Resort Spa experience.
2. CPR certification.

Physical Abilities

• Endure various physical movements throughout the work areas, such as standing, bending, reaching, stooping and lifting.
• Ability to stand, bend, walk and/or sit and continuously perform essential job functions for a maximum of eight hours (excluding meal and rest breaks) through out the work shift.
• Repetitive hand and arm motion (body manipulation) for extended periods of time.
• Ability to lift, push, pull, and/or carry 50 pounds.

Essential Job Functions

• Perform all duties in a manner that is consistent with CVR policies and procedures and Spa Service Standards.
• Provide excellent customer service by promptly responding to guests’ needs and concerns.
• Develop positive relationships with guests to ensure comfort with the spa experience.
• Perform full-body massage and massage/treatment combinations with products/equipment designed for each massage and massage/treatment on the Spa menu.
• Willingness to listen to guest feedback and adjust treatment accordingly.
• Adhere to appropriate and proper draping procedures according Spa Service Standards.
• Be timely with each guest and complete the full length of their scheduled appointment.
• Maintain knowledge of existing treatments and all new treatments offered in the massage department.
• Maintain good knowledge of all other treatments offered at the Spa.
• Perform all treatments, existing and new, including any/all modified lengths of treatment times.
• Educate guests on home care products to continue treatment at home.
• Make product recommendations as appropriate.
• Care for and clean massage department equipment daily.
• Responsible for all linens and towels associated with scheduled treatments including but not limited to removal of dirty linens and towels, replacing/restocking linens and towels.
• Ensure that treatment room is maintained in a cleanly, sanitized, and organized manner at all times.
• Document maintenance needs and submit to management.
• Knowledgeable of emergency and safety procedures.
• Ensure timely start and finish times of treatments.
• Maintain strong knowledge about inn and restaurant service offerings.
• Other duties as assigned.
• Must maintain general knowledge of hotel and restaurant services and hours.
• Willingness to work at private and/or hotel sponsored events utilizing chair massage or other customized treatments.

Secondary Job Functions

• Perform special massage department related projects and other responsibilities as assigned.

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