Massage Therapist – Guest‑Focused Spa with Tips

Ennismore; Durham (NC); On-site; USD 25,000 - 44,000; Full time

Job summary

21c Museum Hotels in Durham, NC seeks a Spa Massage Therapist to deliver high-quality in-room massage and body treatments, while ensuring guest comfort and satisfaction. The role emphasizes friendly, professional service, knowledge of spa offerings, and upselling appropriate services to enhance guest experiences.

You will maintain a pristine spa environment, follow sanitation protocols, participate in ongoing trainings, and support the spa team with flexible scheduling, including weekends and

Qualifications

• Excellent reading, writing and oral proficiency in English.
• Comfortable performing treatments in-room.
• Must pass a background check.
• Able to work without direct supervision.
• Able to troubleshoot and problem solve.
• Demonstrated attention to detail.

Responsibilities

• Gets to know all guests who enter the Spa.
• Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members.
• Provides consistent massage and body treatments as directed in training classes and accepted certification practices.
• Maintains sanitation, sterilization, restocking rooms, and the product area.
• Recommends and upsells services that fit the guests’ needs.
• Maintains a clean, safe, stocked and well organized work area.
• Assists in all areas of the spa operation as directed by management.

Skills

English proficiency

In-room treatments

Bloodborne pathogen procedures

Independence

Problem solving

Attention to detail

Team cooperation

Basic math

Education

Massage therapy license

Job description

21c Museum Hotels in Durham, NC seeks a Spa Massage Therapist to deliver high-quality in-room massage and body treatments, while ensuring guest comfort and satisfaction. The role emphasizes friendly, professional service, knowledge of spa offerings, and upselling appropriate services to enhance guest experiences.

You will maintain a pristine spa environment, follow sanitation protocols, participate in ongoing trainings, and support the spa team with flexible scheduling, including weekends and