Massage Therapist - Elevate Guest Wellness & Relaxation

21c Museum Hotel; Durham (NC); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

21c Museum Hotels in Durham, NC seeks an urgent Spa Massage Therapist to provide exceptional guest service and to deliver massage and body treatments tailored to guest needs. You will know the spa menu offerings, educate guests on benefits, and maintain a professional demeanor across all interactions.

The role emphasizes punctuality, sanitation standards, continuing education, and ability to upsell services while maintaining a friendly, efficient atmosphere for a fast-paced spa environment.

Qualifications

• Excellent, reading writing and oral proficiency in the English language.
• Comfortable with performing treatments in-room.
• Understands and follows Bloodborne Pathogens procedures.
• Able to work without direct supervision.
• Able to troubleshoot and problem solve.
• Demonstrated attention to detail.
• Cooperative and friendly attitude.
• Able to be efficient in a fast paced environment.
• Able to perform basic math.
• Must pass a background check.
• Passed the required courses and hours necessary to obtain a license in the field.

Responsabilités

• Gets to know all guests who enter the Spa.
• Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members.
• Provides consistent massage and body treatments as directed in training classes and accepted certification practices.
• Properly cares for equipment and product used throughout the spa facility.
• Understands the importance of punctuality for spa appointments.
• Communicates and describes in an articulate manner the spa offerings and their benefits.
• Discusses treatments with guests, comparing and contrasting the different services on the menu.
• Recommends and upsells services that fit the guests’ needs.
• Provides information and knowledge to promote skin care programs that will benefit the guests.
• Possesses complete knowledge and understanding of all services and products offered.
• Handles guest questions and concerns with professionalism and courtesy.
• Responds to guest requests immediately, accurately, and appropriately.
• Understands the importance of and committed to continuing education.
• Upholds the standards of sanitation, sterilization, restocking rooms, and the product area.
• Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle).
• Understands that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.
• Maintains a clean, safe, stocked and well organized work area.
• Maintains spa appearance and cleanliness.
• Assists in all areas of the spa operation as directed by management.
• Assists with special projects as requested.
• Participates in scheduled meetings as requested.
• Other duties and tasks as assigned by management.
• Regular attendance is essential to the successful performance of the position.
• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays based on the needs of the facility.
• Must be able to receive the various services that are offered on our spa menu and be a model for the training of new teammates when requested.
• Must comply with rules and regulations for the safe and effective operation of the facility.
• Maintains a friendly pleasant and professional demeanor and appearance at all times.
• Demonstrates a passion and desire for excellence.

Connaissances

Guest services

In-room treatments

Massage protocols

Upselling services

Formation

Licensed massage therapist

Description du poste

21c Museum Hotels in Durham, NC seeks an urgent Spa Massage Therapist to provide exceptional guest service and to deliver massage and body treatments tailored to guest needs. You will know the spa menu offerings, educate guests on benefits, and maintain a professional demeanor across all interactions.

The role emphasizes punctuality, sanitation standards, continuing education, and ability to upsell services while maintaining a friendly, efficient atmosphere for a fast-paced spa environment.