Massage Therapist (Casual)

Fairmont Hotels & Resorts; Hawaii; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, drug, and vision benefits

401(k) and retirement savings plan

Paid vacation and holiday days

Employee discounts at Accor properties

Job summary

Fairmont Hotels & Resorts is looking for a Massage Therapist for their luxury spa at Fairmont Orchid in Hawaii. You will be responsible for administering massages and body treatments to guests, providing exceptional customer service, and maintaining a clean and safe working environment. The ideal candidate will have a current Hawai‘i State Massage Therapy License, previous experience in a luxury setting, and excellent communication skills. Positions offer competitive commissions and employee benefits.

Qualifications

• Must be professional, service-oriented, accurate, and gentle.
• Minimum two years of experience in a luxury resort or spa setting preferred.
• Ability to handle stressful situations professionally.

Responsibilities

• Administer massage and body treatments to spa guests.
• Greet guests and assess their needs for appropriate service.
• Maintain cleanliness of treatment areas and spa facilities.
• Comply with all health policies and procedures.

Skills

Attention to detail

Customer service

Multitasking

Good communication skills

Education

High School Diploma or equivalent

Current Hawai‘i State Massage Therapy License

Tools

Microsoft Office

Book4time

Job description

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive. Fairmont Orchid is an award‑winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family‑friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000‑square‑foot oceanfront pool, cultural activities, onsite restaurants, access to world‑class golf, a 24/7 fitness center and a 10‑court tennis pavilion. Inspired by culture, well‑being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What Is In It For You

• Benefit available for full‑time or part‑time employees while being a part of the Fairmont Orchid ’ohana.
• Preferred provider medical/drug/vision benefits starting at $16.98 for employees.
• Employer‑paid coverage for group life and accidental insurance coverage ($25,000) + coverage available for your ’ohana.
• 401(k)/retirement saving plan & matching program.
• 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
• Travel Program with employee discounts at Accor properties + Friends & Family rates.
• 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• Complimentary meals in our employee dining facility.

Job Description

The Massage Therapist performs all massage and body treatments in a safe and professional manner for our guests.

What You Will Be Doing

• Administer massage and other body treatments to spa guests according to treatment outline.
• Greet guest with proper salutation and a smile.
• Assess and accommodate guest needs, inquiring about their physical well‑being to perform appropriate service.
• Educate and sell products to guests and staff.
• Offer flexible, on‑call availability and support our Spa Without Walls team during peak business periods, weekends, and holidays.
• Explain treatment services and products to guests in a knowledgeable, professional and thorough manner.
• Be knowledgeable and informed regarding all massage/body treatments, general spa and resort programs and services.
• Participate in and contribute to staff meetings, training, product knowledge classes and team efforts.
• Provide necessary information to compile complete guest records.
• Promote and execute effective retail sales.
• Maintain a clean, organized and safe working environment.
• Abide by all Hawaii State Board guidelines.
• Comply with all Fairmont Orchid safety and health policies and procedures.
• Uphold and maintain the cleanliness and neatness of the treatment areas and Spa facilities.
• Conduct tours of the facility as requested.
• Treat all sensitive personal medical information on guests in strictest confidence.
• Report any problems incurred immediately to the Principal Therapist or Director of Spa & Wellness.
• Report for scheduled shifts promptly and ready to work.
• Maintain a positive, guest‑service oriented attitude and a sense of humor. Perform other duties as assigned by supervisor and/or manager.

Qualifications

• Professional, service oriented, accurate, gentle and attentive to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or equivalent required. Knowledge of Microsoft Office application, Book4time and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus.
• Minimum two years administrating massage/body treatment services in a luxury resort or spa setting preferred.
• Candidates must hold a current Hawai‘i State Massage Therapy License in good standing and maintain all required certifications.

Additional Information

• Massage Therapists are eligible to receive 30% - 34% commissions of the price paid and received by the Hotel for the service performed by the provider.

Visa Requirements

Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment

Blended with the soothing sounds of the water, pleasant ocean breezes and floral scents that fill the air, our treatments incorporate products indigenous to Hawai‘i Island, integrating its natural therapeutic environment and ancient healing arts into every experience.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.