Massage Therapist

Well & Being Spa at Fairmont El San Juan Hotel; San Juan (PR); On-site; USD 30,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision (FTE)

401K Matching

PTO - Paid/Holiday Time Off

VTO - Voluntary Time Off

Discounts on Retail Products and Spa –

Job summary

Trilogy Spa Holdings in Puerto Rico is seeking a licensed Massage Therapist to provide massage, baths and body therapies per our SOPs, using proper draping and highest level of professionalism.

You will assess guest needs, offer personalized recommendations, and upsell spa services and retail products while maintaining Forbes 5-Star standards. This role emphasizes guest satisfaction and retention in a luxury spa setting.

Qualifications

• Must have a High School diploma or equivalent.
• Must have current State Board approved License/Certificate to practice in Puerto Rico.
• Must have at least 1-3 years’ experience in a Massage Therapist position, preferably in a luxury hotel/resort environment.
• Knowledge of Massage Theory, Anatomy, and Physiology.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, proactive, and possess a strong attention to detail.
• Basic computer software skills, including Microsoft Office.
• Previous experience with Booker, Book4Time, Spa Soft preferred.

Responsibilities

• Provide massage therapy and body treatment services with proper draping and professionalism.
• Communicate with guests to understand needs and offer personalized recommendations.
• Upsell services and retail products to enhance guest experience and satisfaction.
• Maintain clean, organized treatment areas and comply with safety and sanitation standards.
• Collaborate with Spa Management and team to ensure guest satisfaction and retention.

Skills

Massage Therapy

Customer Service

English Proficiency

Sanitation Knowledge

Education

High School Diploma

PR License/Certification

Tools

Booker

Book4Time

Spa Soft

Job description

COMPANY OVERVIEW

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, "Flawless service: Every Guest, Every day."

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

JOB SUMMARY

The Massage Therapist is responsible for providing guests with comprehensive and professional massage, baths, and body therapies, adhering to company SOP’s. Performs massage services offered on spa menu, using proper draping techniques, while maintaining the highest level of professionalism.Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards.

ESSENTIAL FUNCTIONS

• Adhere to TRILOGY’s "Flawless Service, Every Guest, Every Day" philosophy and Spa policy and procedures.
• Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria.
• Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
• Provide knowledgeable and thorough massage therapy and body treatment services, while demonstrating professionalism, respect, and sensitivity to guest needs.
• Provide guest consultation and personalized recommendations, based on guest’s needs, as well as selland upsell retail products and enhancement treatments.
• Responsible for fostering client relationships to enhance satisfaction, ensure repeat business, and support client retention initiatives.
• Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.
• Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
• Provide guests with a tour of the spa facility, as needed.
• Communicate guest complaints or any maintenance issues to Spa Management.
• Attend mandatory vendor and company training sessions, as scheduled by Spa Management.

REQUIRED EDUCATION AND PREFERRED EXPERIENCE

• Must have a High School diploma or equivalent,or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
• Must have current State Board approved License/Certificate to practice in Puerto Rico.
• Must have at least 1-3 years’ experience in a Massage Therapist position, preferably in a luxury hotel/resort environment.
• Knowledge of Massage Theory, Anatomy, and Physiology.
• Mustbe polished, professional, and have a strong command of both written and verbal English.
• Must be organized,proactive,andpossessa strong attention todetail.
• Basic computer software skills, including Microsoft Office.
• Previous experience with Booker, Book4Time, Spa Soft preferred.

BENEFITS/PERKS

• Medical, Dental and Vision (FTE only)
• 401K Matching
• PTO - Paid/Holiday Time Off
• VTO - Voluntary Time Off
• Discounts on Retail Products and Spa Services

COMPENSATION: 15% Service Commission + $8.50 per hour + Service Charge + Retail Commission