Massage Therapist

gardenofthegodsclub; Colorado Springs (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Garden of the Gods Resort and Club seeks a professional Massage Therapist to administer massage and body treatments, greet guests, and support spa sales growth. You will follow spa protocols, provide aftercare guidance, and maintain a clean, organized treatment space.

Applicants should have 2 years in a resort/club spa setting, a Colorado massage license, and strong communication with guests and team members.

Qualifications

• Minimum 2 years' experience in resort, club, or day spa environments.
• State license to practice massage required in Colorado.
• Excellent communication and guest service skills.

Responsibilities

• Provide massage and body treatments according to spa protocols.
• Greet guests and Members; maintain professional spa environment.
• Follow care guidelines and upsell spa services as appropriate.
• Prepare treatment rooms, restock supplies, and ensure cleanliness.

Skills

Massage Therapy

Guest Service

Communication

Education

High School diploma

Colorado Massage License

Job description

Position Purpose & Summary

Massage Therapists administer professional massage, body treatments, and additional spa service recommendations to assist in the development growth of spa engagement and revenue sales.

Essential Functions:

• Provide services associated with Massage and Body Treatments.
• Greet and welcome members and guests to the Spa/Salon.
• Communicate clearly with members, guests and spa staff to achieve desired results.
• Performs all support tasks associated with providing services assigned (set-ups and break down of treatment rooms, stocking and inventory of supplies, stocking and removal of linen, etc.)
• Performing Massage and Body treatments, including specialty service developed by the Spa.
• Performs all assigned/scheduled services and tasks using provided protocols and timeliness.
• Providing after care guidelines to clients.
• Assist in the overall smooth operation of the Spa by maintaining orderliness and cleanliness of the workplace, and effective communication amongst coworkers.
• Creating a database of frequent clients.
• Assist members and guests with questions regarding the Spa and the Club.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

1. Minimum Knowledge & Skills: 2 years' experience in resort, club, or day spa experience
2. Formal Education and Job-Related Experience: High School graduate
3. License, Registration, and/or Certification Required: Current State of Colorado Massage License

External and Internal Personal Contact:

1. Communications:

• Daily - Communicate with Spa Concierge and Spa Management daily
• Weekly - Spa Management
• Occasionally - Participate in one-on-one coaching sessions.

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

• YES
• NO
• Valid Driver's License
• X
• CPR Certification
• X
• Food Protection Manager Certification
• X
• Food Handler Certification
• X
• Alcohol Server/Seller Certification
• X

Position Analysis/Specifications:

• N/A
• (Not Applicable)
• OCCASIONAL
• FREQUENTLY
• Sitting
• X
• Standing
• X
• Walking
• X
• Bending Over
• X
• Crawling
• X
• ReachingX
• Crouching
• X
• Kneeling
• X
• Balancing
• X
• Pushing / Pulling
• X
• Lifting / Carrying:
• 10 lbs. or less
• X
• 11 to 25 lbs.
• X
• 26 to 50 lbs.
• X
• 51 to 70 lbs.
• X
• Manual Dexterity
• X
• Fine Motor Skills
• X
• Gross Motor Skills
• X
• Eye / Hand Coordination
• X
• Near Vision
• X
• Far Vision
• X
• Color Recognition
• X
• Hearing
• X

Environmental Factors:

• YES
• NO
• Working Outside
• X
• Working Inside
• X
• Working Alone
• X
• Working Closely with Others
• X
• Excessive Cold / Heat
• X
• Excessive Humidity / Dampness
• X
• Noise / Vibrations
• X
• Working Above Ground
• X
• Working Below Ground
• X
• Working with Chemicals / Detergents / Cleaners
• X
• Working Around Fumes / Smoke / Gas
• X
• Walking on Uneven Surfaces
• X
• Operating Motorized Equipment or Vehicles
• X
• Working Around/Near Machinery/Motorized Equipment
• X
• Climbing on Scaffolds or Ladders
• X
• Continuous use with a Computer and Keyboard
• X

The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.