Host

Garden of the Gods Collection; Colorado Springs (CO); On-site; USD 17,000 - 25,000; Full time

Job summary

The Garden of the Gods Resort and Club is seeking a friendly host/hostess to greet and seat guests in the Dining Room, support the restaurant in delivering a superior guest experience, and assist with reservations and overall service flow. You will welcome guests, input reservation details, and coordinate with servers to ensure timely seating and smooth dining operations.

Prior hospitality experience is preferred.

Qualifications

• Customer service experience in service industry
• Ability to resolve guest concerns calmly and effectively
• Strong teamwork and reliability
• Attention to detail and thoroughness in tasks
• Professional, polished communication with guests and staff

Responsibilities

• Greet and seat guests in the Dining Room promptly and courteously.
• Input all reservation information including names and phone numbers.
• Monitor reservations and dining flow to optimize seating and wait times.
• Maintain clean, organized dining and service areas; disinfect menus as needed.
• Assist with opening/closing side work and cross-department communication.

Skills

Customer Service

Conflict resolution

Teamwork

Thoroughness

Professionalism

Job description

Position Purpose & Summary

To greet and seat guests in the Dining Room in a prompt and courteous manner. To provide support to restaurant in order to ensure quality guest experience.

Essential Functions:

• Maintain work schedule as assigned and communicate any necessary scheduling requirement to management in advance of schedule release.
• Complete required and suggested training to achieve maximum knowledge.
• Input all reservation information thoroughly this includes first and last name, telephone number.
• Tag all reservations appropriately as member, hotel guest or public guest.
• Required to look at all upcoming reservations for any special notes or needs, including large parties where tables will need to be combined.
• Give eye contact at 10 feet and greet and welcome all guests to the restaurant as soon as they walk withing 5 feet with a warm and friendly greeting.
• Ascertains the member/guests' dining needs by asking questions and listening to guests.
• Ask questions to inquire about special occasions, dietary restrictions, and allergies.
• Acknowledge any special occasions.
• Seats guests using our standards and manages open table keeping all information up to date.
• Print and deliver every reservation slip to the assigned server.
• Monitor's restaurant activity to determine seating and dining flow.
• Monitor open dining sections for empty and cleaned tables.
• Quote appropriate wait times adding guests to wait list and seating them as soon as possible.
• Answer the telephone with appropriate greeting capturing all information accurately, including food orders when necessary.
• Responds to guest inquires and requests in a timely, friendly, and efficient manner.
• Maintain a clean and orderly area.
• Disinfects all menus that have been presented to guests.
• Complete opening and closing side work.
• Be prepared to speak about the offering of the entire Resort and Spa including services offered and hours of operation.
• Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Completes additional training as needed.
• Performs deep cleaning and organizing as assigned.
• Assists with the functions of other positions within the restaurant and across the resort as needed.
• Maintains proper functioning and cleaning of equipment used in dining room.
• Alerts management of any issue that has occurred with the reservations.
• Understand functions of departments across resort property.
• Articulates location of departments and services when required.
• Ability to work flexible schedule including required shifts on weekends, holidays and as business requires,
• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature.".
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

1. Minimum Knowledge & Skills:

• Customer Service
• Resolving conflict
• Teamwork
• Thoroughness
• Professionalism

1. Formal Education and Job-Related Experience: Prior restaurant or hotel experience preferred.

1. License, Registration, and/or Certification Required: Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position).

External and Internal Personal Contact:

1. Communications:

• Daily – Verbal and Written
• Weekly – Emailed Schedule
• Occasionally – Participate in one-on-one coaching sessions.

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certificates Required:

• Valid Driver's License X
• CPR Certification X
• Food Protection Manager Certification X
• Food Handler Certification X
• Alcohol Server/Seller Certification X

Position Analysis/Specifications:

• Sitting X
• Standing X
• Walking X
• Bending Over X
• Crawling X
• Reaching X
• Crouching X
• Kneeling X
• Balancing X
• Pushing / Pulling X
• Lifting / Carrying: 10 lbs. or less X
• 11 to 25 lbs. X
• 26 to 50 lbs. X
• 51 to 70 lbs. X
• Manual Dexterity X
• Fine Motor Skills X
• Gross Motor Skills X
• Eye / Hand Coordination X
• Near Vision X
• Far Vision X
• Color Recognition X
• Hearing X

Environmental Factors:

• Working Outside X
• Working Inside X
• Working Alone X
• Working Closely with Others X
• Excessive Cold / Heat X
• Excessive Humidity / Dampness X
• Noise / Vibrations X
• Working Above Ground X
• Working Below Ground X
• Working with Chemicals / Detergents / Cleaners X
• Working Around Fumes / Smoke / Gas X
• Walking on Uneven Surfaces X
• Operating Motorized Equipment or Vehicles X
• Working Around/Near Machinery/Motorized Equipment X
• Climbing on Scaffolds or Ladders X
• Continuous use with a Computer and Keyboard X

The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team member