Mass Transit Benefits Program (MTBP) Specialist

Systems Planning and Analysis, Inc.; Indianapolis (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Intrepid, an SPA Company, is seeking an MTBP Analyst to support the United States Army Financial Management Command by onboarding new Location Program Managers, resolving participant issues, and generating reports using Excel and Power Platform tools.

The role involves coordinating training sessions, managing day-to-day MTBP activities, and ensuring data integrity across locations while liaising with stakeholders and DoD/Army Financial Management teams.

Qualifications

• Bachelor's degree and 3–10 years of experience with federal benefits programs, data entry, customer service, GFEBS (1+ years), and the Army.

Responsibilities

• Provide oversight and support for USAFMCOM's Mass Transit Benefit Program (MTBP).
• Assist with data entry, sorting, filing, and analysis; resolve participant issues; provide status reports; monthly training to participants.
• Maintain data within the Transportation Incentive Program System (TIPS) and access database.
• Provide application site technical assistance for TIP participants and stakeholders.
• Host system training monthly to TIP participants.

Skills

Data entry

Customer service

Attention to detail

Data analysis

DoD/Army financial management

Education

Bachelor's degree

Tools

GFEBS

Microsoft Word

PowerPoint

Visio

Excel

Power Platform

Power BI

Job description

Overview

Intrepid, an SPA Company, brings more than 20 years of experience supporting the Department of Defense and U.S. Government, consistently setting the standard for excellence in the federal marketplace. Committed to advancing the mission of the U.S. Warfighter, Intrepid leverages technological superiority to deliver innovative solutions across air, space, land, and sea domains. We are proud to foster a collaborative, dynamic work environment, offering competitive compensation and an industry-leading 401k contribution. Our team is built through merit and achievement, and we're always looking for the best and brightest to join us in our growth. We treat our people like family, we are mission-focused, and we give back! Join us today.

Our Financial Management & Business Analysis Portfolio supports the U.S. Army Space and Missile Defense Command (USASMDC); the Office of the Assistant Secretary of the Army (ASA) Financial Management and Comptroller (FM&C); the U.S. Army Financial Management Command (USAFMCOM); the Defense Health Agency (DHA); and many other DoD customers. We ensure the Army FM systems and processes are modernized and integrated to provide a complete range of financial and cost information needed for the Army to conduct business transactions, provide accountability to the public, and to support performance reporting and decision making. We provide effective functional systems support, user technical support, training support, and governance support of the Army's modernized and deployed FM domain ERP systems (GFEBS / GFEBS-SA / GCSS-A (Finance)), ensuring technological capabilities maturation and evolution aligns with Army and FM domain goals and objectives.

We are looking for an Army Mass Transit Benefit Program (MTBP) Analyst to join our team in supporting the United States Army Financial Management Command (USAFMCOM). In this role, you will be expected to support the MTBP program in areas including, but not limited to, onboarding new Location Program Managers (LPMs), working with LPMs to resolve participant issues, establishing and conducting town halls and training sessions for LPMs and participants, generate reports using Excel and Power Platform tools, and managing the day to day activities of assigned MBTP locations.

Responsibilities

Provide oversight and support for USAFMCOM's Mass Transit Benefit Program (MTBP). Responsibilities include assisting with data entry, sorting, filing, and analysis; working to resolve issues directly with participants; providing detailed status reports to stakeholders and other ad-hoc reports on the program; and providing monthly training to participants.

Tasks will include:

• Provide document processing support, to include but not limited to data gathering, compilation, analysis, filing, and report submission.
• Collect, review, and analyze data received (to include but not limited to: participant applications, location submission forms, and re-certification checklists) for validation.
• Maintain all Installation Manager and Reviewing Official data within the Transportation Incentive Program System (TIPS) and access database.
• Assist with the resolution of benefit returns and repayments for participants, officials, and other stakeholders.
• Provide application site technical assistance for Transportation Incentive Program (TIP) participants, officials, and other stakeholders.
• Host system training monthly to TIP participants.

Qualifications

Required Qualifications

• Bachelor's degree and 3-10 years of experience working with federal benefits programs, data entry, customer service, GFEBS (1+ years), and the Army. We are seeking individuals with varying degrees of experience in these categories
• Experience working with GFEBS
• Proficiency in Microsoft Word, PowerPoint, Visio, and Excel
• Experience with creating or generating detailed status reports and excellent attention to detail
• Experience working with vast amount of data and conducting data analysis for reporting
• Experience supporting DoD stakeholders and DoD/Army Financial Management
• Active Secret Clearance and the ability to maintain it throughout employment

Desired Qualifications

• Proficiency in Power Platform, specifically Power Automate and Power BI