Marriott Ann Arbor Ypsilanti at Eagle Crest - Front Desk Agent

Aimbridge Hospitality; Ypsilanti (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent to join their team. This role is crucial in delivering exceptional guest experiences through outstanding customer service and efficient front desk operations. Candidates should possess strong communication skills and a high school diploma, with hospitality experience preferred. Full-time employees enjoy various benefits, including medical insurance and a 401(k) plan.

Benefits

Daily Pay options

Medical, Dental, and Vision insurance

Disability income (short-term and long-term)

Life and AD&D insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Experience in hospitality preferred.
• Strong verbal and written communication skills.

Responsibilities

• Deliver outstanding service with a friendly demeanor.
• Handle reservations, check-ins, and check-outs efficiently.
• Assess situations quickly to resolve guest concerns.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent plays a vital role in delivering exceptional guest experiences by providing excellent customer service and ensuring the smooth operation of front desk functions.

KEY SKILLS & RESPONSIBILITIES

1. Customer Service: Deliver outstanding service with a friendly and professional demeanor to enhance guest satisfaction.
2. Communication: Clearly convey information and address guest inquiries promptly, utilizing strong verbal and written skills.
3. Problem-Solving: Assess situations quickly to resolve guest concerns effectively.
4. Multitasking: Handle reservations, check-ins, and check-outs efficiently.
5. Financial Skills: Understand and work with financial information, performing basic arithmetic as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in hospitality preferred.
• Familiarity with hotel management software and Microsoft Office.

Full-time employees are eligible for benefits after an initial waiting period, including:

• Daily Pay options; ask your Recruiter for details
• Medical, Dental, and Vision insurance
• Disability income (short-term and long-term)
• Life and AD&D insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

PROPERTY INFORMATION:

Located a 5-minute walk from Ford Lake, our hotel offers air-conditioned rooms with marble bathrooms and luxury amenities. Guests can enjoy the hot tub, indoor pool, and dining options including Bentley’s American Grille and The View restaurant, serving American and international cuisine in a contemporary setting.

Application Process:

Start your application by providing your first name, last name, email, and phone number. By submitting, you agree to receive communications from Fountain and Aimbridge Hospitality regarding your application. View our Privacy Policy and Terms of Service.