Markets Support Analyst

Merrill; Jacksonville (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Bank of America is seeking a detail-oriented Securities Operations professional to provide operational support for corporate actions and related activities. You will process events, allocations, and reconciliations while coordinating with internal teams and external counterparties.

Ideal candidates have 1–3 years in securities operations, strong IT and Excel skills, and the ability to communicate clearly under pressure. This role offers a structured in-office environment with collaborative teams.

Qualifications

• 1–3 years in securities or cash operations, proxy processing, corporate actions, or custody.
• Proficient Microsoft Office/Excel; Copilot a plus.
• Excellent communication and audience-presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure in a team setting.
• Attention to detail and deadline management.
• Able to escalate risk to customers/clients and the company.
• Self-motivated with time-management skills.
• Eagerness to learn and upskill.

Responsibilities

• Process Mandatory Corporate Action events accurately and timely.
• Process event allocations within deadlines.
• Review and analyze Corporate Action information.
• Maintain records and audit trails.
• Respond promptly to internal/external client queries.
• Interface with Wealth Management and Prime Finance lines.
• Coordinate with custodians, transfer agents, and counterparties to resolve issues.
• Contribute to ad hoc projects and new processes.
• Maintain policies and procedures for related processes.

Skills

Securities operations

Excel proficiency

Excellent communication

Analytical thinking

Teamwork under pressure

Attention to detail

Deadline management

Risk escalation

Time management

Continuous learning

Innovation

Client engagement

Change agent

Diversity collaboration

Collaboration

Copilot experience

Microsoft Office

Tools

Copilot

Microsoft Office

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.

LOB Job Description

Responsible for the timely and accurate processing of U.S. and International Mandatory Corporate Action events, including Mandatory and Redemption event types. The role is responsible for identifying, reviewing, and analyzing corporate action event information to ensure accurate event processing and the timely completion of client allocations. Key responsibilities include the reconciliation and clearance of ledger balances and breaks, investigation and resolution of discrepancies, and adherence to established regulatory, operational risk, and control requirements. The position requires regular interaction with DTCC, international custodians, depositories, transfer agents, brokers, and other external counterparties to research and resolve event-related issues.

Responsibilities

• Responsible for accurate and timely processing of Mandatory Corporate Action events
• Process event allocations within established deadlines
• Responsible for reviewing and analyzing Corporate Action event information
• Maintain accurate records and audit trails
• Timely response to internal/external client queries
• Interface with lines of business supported (Wealth Management, Prime Finance)
• Liaising with other internal Operation departments, Transfer agents, custodians and other counterparties to ensure timely resolution of issued raised
• Involvement in ad hoc projects for new processes or industry initiatives
• Maintain policies and procedures on related processes

Required Qualifications

• 1-3 years of experience in securities or cash operations, proxy processing, corporate actions, or custody operations.
• Good IT skills such as Microsoft office / excel, Copilot experience a plus
• Excellent communications skills and ability to present to an audience
• Strong analytical and problem-solving skills
• Ability to work under pressure in a team environment
• Attention to detail and ability to manage deadlinesWork effectively with others by establishing and maintaining positive working relationships built on mutual respect and trust
• Escalate issues that demonstrate risk to customers/clients and/or the company
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to elevate
• Seeks to advance knowledge and improve skills

Desired Qualifications

• Strives to bring new thoughts and ideas in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills

• Collaboration
• Customer and Client Focus
• Oral Communications
• Prioritization
• Active Listening
• Adaptability
• Business Acumen
• Client Management
• Data Collection and Entry

Shift

1st shift (United States of America)

Hours Per Week

40