Markets Operations Control Officer — Hybrid

Citi; New York (NY); On-site; USD 69,691 - 116,152; Full time

Job summary

Citi is seeking an Officer, Markets Operations Control to join our global Markets Operations team in a hybrid model. The role focuses on operational risk, controls, and regulatory compliance across multiple regions.

You will lead process reviews, MCA testing, and documentation while coordinating with global stakeholders. The ideal candidate has 5–7+ years in top-tier financial institutions, strong leadership, and a proven track record in risk management and project delivery.

Qualifications

• University degree or equivalent experience.
• 5–7+ years of experience in Tier‑1 global financial institutions.
• Ability to work under pressure and meet deadlines.
• Strong interpersonal skills and ability to interface with senior management.
• Strong risk management and control mindset.
• Excellent project management/UAT skills.
• Self‑reliant, excellent problem‑solver and results‑oriented.
• Demonstrated experience leading people and developing effective and diverse teams.

Responsibilities

• Ensure compliance with global and regional functional policies with focus on Operational Risk, MCA, Information Security and Records Management.
• Manage Records Management related activities.
• Manage access reviews for the supported businesses.
• Manage outsourcing related reviews and reporting in line with Third‑Party Management Policy.
• Manage MCA testing of the business activities.
• Manage process reviews and provide recommendations for improvement and automation.
• Manage documentation of Continuity of Business Plans.
• Participate in and/or lead projects as assigned.
• Escalate transaction processing issues to the appropriate channels and collaborate on a solution.
• Design and analyze moderately complex reports, in coordination with standards set by direct leadership.
• Ensure processes adhere to audit and control policies.
• Perform regulatory controls, account reconciliations, and record retention activities in accordance with established policies.
• Participate in the periodic General Ledger (GL) proofing exercises as directed.
• Oversee and execute critical core operations activities to maintain a culture and environment where processes, risks and controls are continually monitored.
• Facilitate risk close‑out for market transactions, as an invested Operations partner and advisor for the organization.
• Daily collaborate across global clients, trading and operations teams to provide solutions and identify/resolve root causes.
• Act as key point of contact for the team across internal and external stakeholders.
• Identify trends, synergies and weaknesses across products and regions.
• Recommend control enhancements as needed.

Skills

Risk management

Project management

Leadership

Interpersonal skills

UAT

Problem solving

Ability to work under pressure

Education

University degree

Tools

Excel

Reporting tools

Job description

Citi is seeking an Officer, Markets Operations Control to join our global Markets Operations team in a hybrid model. The role focuses on operational risk, controls, and regulatory compliance across multiple regions.

You will lead process reviews, MCA testing, and documentation while coordinating with global stakeholders. The ideal candidate has 5–7+ years in top-tier financial institutions, strong leadership, and a proven track record in risk management and project delivery.