Marketplace Supervisor

Irvine Company; Irvine (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Hotel Irvine is seeking a Marketplace Supervisor to support management and staff in delivering an exceptional guest experience. The role requires strong leadership, on-floor attention to detail, and active involvement in stocking, displays, labor management, scheduling, and training.

You will ensure compliance with all rules, cash handling procedures, and hotel services while promoting marketplace marketing efforts.

Qualifications

• Minimum one year previous customer service experience in a supervisory level position.
• Strong communication and people skills.
• Knowledge of California Labor Laws; Serve Safe and CA food handler cards required.

Responsibilities

• Mentor and lead all crew members, driving motivation and accountability.
• Assist with staff training and uphold performance standards.
• Maintain on-floor attention to detail in merchandising, displays and guest service.
• Ensure compliance with ABC rules, payroll, and scheduling procedures.
• Oversee deliveries, inventory, and daily operations to support hotel services.

Skills

Leadership

Customer service

Communication

Staff training

Organizational skills

Tools

Micros POS system

Job description

The Marketplace Supervisor is a key position in the Marketplace, acting as a support for staff members and management. This position requires strong leadership, organizational, communication and customer service skills. The ideal candidate is a person who is truly passionate about people and hospitality, a person who is connected to our local community, who can help bring positive ideas on how to better serve our guests. The supervisor will be tasked with assisting management and staff in providing an exceptional shopping experience. This role calls for a person with an eye for detail on the floor and when inspecting our staff. Additional tasks include stocking and displays, ordering, inventory, labor management, POS programing, training and staff development.

Job Duties:

• A Mentor first, a Leader, a listener and a motivator of all crew members
• Assist with staff training and hold all staff accountable
• Have an eye for detail in all aspects of the Marketplace
• Comply with all ABC rules and regulations.
• Follow all company cash flow procedures.
• Complete all opening and closing procedures on a daily basis
• To be fully conversant with all services and facilities offered by the hotel.
• Comply with all company grooming standards
• Follow proper payroll and uniform procedures
• Oversee the organization of deliveries and pick-up orders at the Hotel
• Maintain and oversee the daily amenity program
• Keep Marketplace fully stocked and give items an orderly look
• Ensure consistency in service and product on a daily basis
• Perform other tasks or projects as assigned by hotel management and staff
• Assist with promoting Marketplace marketing efforts and keeping staff apprised of all marketing and programing for the hotel
• Must read, complete knowledge of our daily, weekly and month end protocol
• Understand and comply with all information in Hotel Irvine’s Employee Handbook
• Assist with maintaining proper par levels on Marketplace inventory
• A complete understanding of the Yellow Dog inventory system
• Understand and follow the California Labor Laws
• Assist with labor controls, payroll and scheduling
• Fully proficient with the Micros POS system
• Assist with customer requests, including email receipts, invoices, pre-orders, deliveries
• Complete recaps for each shift, and post-convention notes for each large group
  

Minimum Qualifications / Other Expectations:

• Minimum one year previous customer service experience in a supervisory level position.
• Communication, people skills, organization skills, ability to handle multiple tasks.
• Valid Serve Safe, CA food handlers card required.

A breath of fresh air in an otherwise mundane sea of ordinary, Hotel Irvine offers a sleek, vibrant, look delivering a contemporary hospitality experience that provides guests with personalized service, pops of bright color and energy bursting from every space.

Our employee community is comprised of hard-working, dedicated hospitality professionals who deliver genuine, personalized service that stays with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.