Marketplace Navigator Benefits Expert

FEDlogic, LLC; United States; Remote; USD 52,000 - 65,000; Full time

Benefits offered by this job

Flexible remote work

PTO + federal holidays off

Comprehensive benefits package

401(k) with matching

Paid parental leave

Cancer/long-term disability plans

Job summary

FEDlogic, LLC is seeking a seasoned Marketplace Navigator Benefits Expert to guide individuals and families through the Health Insurance Marketplace. You will educate clients on plan options, subsidies, and enrollment steps, while maintaining confidentiality and data security.

The role requires deep ACA and Healthcare.gov knowledge, strong communication skills, and a commitment to serving underserved populations from a remote setting with occasional travel for outreach and trainings.

Qualifications

• 10+ years experience as Healthcare.gov Navigator or similar role.
• 3+ years in customer service, healthcare navigation, benefits administration, or case management.
• Certification as Healthcare.gov Navigator if required by state/federal regulations.
• Strong knowledge of ACA, enrollment process, subsidies, and Healthcare.gov options.
• Strong writing, communication, and stakeholder engagement skills.
• Experience in a fast-paced, service-oriented environment.

Responsibilities

• Educate individuals on Healthcare.gov coverage options and plan benefits.
• Explain the application process and eligibility criteria on Healthcare.gov.
• Assist clients in applying for subsidies and financial assistance to lower costs.
• Conduct outreach to raise awareness and enroll underserved communities.
• Maintain accurate records and ensure privacy and data security compliance.
• Stay updated on Healthcare.gov policies and enrollment periods.
• Participate in community events to educate the public about health insurance options.
• Collaborate with providers and social services to facilitate enrollment.

Skills

Customer service

Communication

Stakeholder engagement

Documentation

Tools

Salesforce

Tableau

Google Workspace

Slack

Microsoft Office

Job description

Job Description

FEDlogic is a people-first benefits navigation company dedicated to helping individuals and families navigate the complex landscape of federal and state benefits. As the only vendor in the country providing unbiased education and advocacy on all federal and state benefits, FEDlogic stands out in its mission to ensure no one misses out on the benefits they are entitled to.

We partner with employers to help their employees and families understand and access federal and state programs. Our experts provide confidential, unbiased guidance that lowers healthcare costs, reduces financial stress, and improve well-being. By bridging the gap between government programs and workplace benefits, FEDlogic delivers meaningful impact for employees while helping employers manage risk, reduce costs, and strengthen their benefits offering.

Title

Marketplace Navigator Benefits Expert

Location

Remote (with a little travel)

Employment Type

Full Time

Reports To

Director of Expert Services

Position Overview

We are seeking a qualified and experienced Healthcare.gov Navigator to assist individuals and families in navigating the Health Insurance Marketplace. The successful candidate will provide education and enrollment assistance to help consumers understand their healthcare options, answer questions, and support the enrollment process. This role requires a deep understanding of the Healthcare.gov system, compassion for underserved populations, and a commitment to improving health outcomes.

Key Responsibilities

• Educate individuals and families on Healthcare.gov coverage options, including the benefits and limitations of various plans.
• Assist clients in navigating the Healthcare.gov platform, explaining the application process and eligibility criteria.
• Help clients apply for subsidies and other financial assistance programs to lower their insurance costs.
• Conduct outreach activities to increase awareness of Healthcare.gov and encourage enrollment, especially among underserved communities.
• Maintain accurate records of all client interactions and ensure compliance with all privacy and data security protocols.
• Stay up-to-date with Healthcare.gov policies, changes to enrollment periods, and program updates.
• Participate in community events and information sessions to educate the public on Healthcare.gov and health insurance options.
• Collaborate with healthcare providers, social services agencies, and other community partners to facilitate enrollment.

Required Qualifications

• Minimum of 10 years of direct experience as a Healthcare.gov Navigator or similar role, with a thorough understanding of the Affordable Care Act (ACA) and the Health Insurance Marketplace.
• Minimum of 3 years of customer service, healthcare navigation, benefits administration, or case management experience.
• Certification as a Healthcare.gov Navigator (if required by state/federal regulations).
• Strong knowledge of the enrollment process, subsidy calculations, and healthcare options available on Healthcare.gov.
• Strong analytical and documentation skills and be detail oriented.
• Strong writing, communication, and stakeholder engagement skills.
• Experience working in a fast-paced, service-oriented environment.
• Prolonged sitting and computer work.
• Must be able to handle confidential sensitive medical information.
• Proficiency with Customer Relationship Management systems (i.e. Salesforce and Tableau), workforce management tools, Google Workplace, Slack and minimal usage of Microsoft O ffice Suite.

Preferred Qualifications

• Experience providing benefits counseling, healthcare, eligibility analysis, advocacy or case management.
• Experience working with vulnerable populations or individuals navigating serious health or financial challenges.
• Experience coordinating employer-sponsored benefits with federal and state programs.
• Bilingual (English/Spanish) skills are helpful.
• Preferred candidates will have great customer service skills and the ability to provide 5 star service.

What we Offer

• Flexible remote work environment
• Paid Time Off (PTO) plus all federal holidays off
• Comprehensive benefits package with health, dental, vision insurance group term life, short term disability, long term disability and voluntary life plans. Numerous supplemental plans to assist employees.
• Paid maternity, paternity and adoption leave benefits.
• Cancer Experts Now - supplemental plan
• 401(k) retirement plan with matching contributions.
• Supportive and collaborative work environment.
• Opportunity to be part of a rapidly growing company dedicated to making a difference in the lives of families.

Travel

• Up to 10% travel per year for client meetings and company engagements, both local and occasional out-of-town.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veterans status, or any other characteristic protected by law.

A consumer report and/or investigative consumer report may be obtained for employment purposes in connection with your application for employment.

The pay range for this role is:

52,000 - 65,000 USD per year (Remote (United States))