Care Navigator

Handpicked Health, Inc.; United States; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Company Match

PTO & Holidays

Job summary

Handpicked Health, Inc. is seeking a Care Navigator to be the main contact for members and families, coordinating appointments, records, and benefits through our text-based navigation service.

This role reports to the Care Navigation manager and emphasizes collaboration, empathy, and delivering high-quality patient experiences. You will work remotely across the US, explaining insurance benefits, guiding members to top providers in the APP, and upholding HIPAA standards.

Qualifications

• 1–2 years of healthcare-related customer service experience.
• Working knowledge of insurance benefits, ability to explain them clearly.
• Basic knowledge of medical terminology.
• Professional, friendly demeanor with excellent written and verbal communication across members, providers, and leadership.
• Strong organizational, time-management and multitasking skills with attention to detail.
• Strong analytical and problem-solving skills; able to work independently and meet commitments.
• Comfortable in a fast-paced startup environment with shifting priorities.
• Able to work full-time remotely (40 hours/week) with a private workspace and reliable internet.

Responsibilities

• Coordinate appointments, tests, and procedures across providers, ensuring care is connected.
• Ensure providers have medical records and care plan information before visits.
• Identify barriers to care and resolve them with insurers, providers, and resources.
• Serve as main contact for members and families via text, chat, and phone.
• Explain care options, Handpicked Health services, and insurance benefits clearly.
• Share education and resources about conditions, treatment options, and next steps.
• Keep physicians, nurses, and care team informed about each member's progress.
• Document interactions accurately and securely per HIPAA.

Skills

Healthcare CS

Insurance benefits knowledge

Medical terminology knowledge

Written & verbal communication

Organizational skills

Time management

Multitasking

Analytical/problem-solving

Startup adaptability

Remote work setup

Tools

EMR experience

Job description

Come Build The New Standard of Care With Us.

Join us in our mission to provide healthier outcomes for our members through work that is visible, vital, and deeply rewarding.

COME HELP US REDESIGN THE HEALTHCARE EXPERIENCE

Handpicked Health combines a meaningful mission with a supportive and dynamic culture.

The work we do makes a tangible difference in the lives of our members, focusing on improving their healthcare experiences and outcomes. At the same time, we remain flexible and deeply understanding of the human aspect of work-life balance, recognizing that our employees are at their best when they feel supported both professionally and personally.

Our team is made up of personable, funny, and relatable individuals who are also some of the best in the business. Every team member is hand-selected, not only for their expertise but also for their commitment to maintaining a strong, positive culture. This unique blend of talent, care, and purpose makes Handpicked Health a truly special place to grow, contribute, and thrive.

Care Navigator

Handpicked Health combines the best of Advanced Primary Care (APC) and high-quality specialty care, all within a single, streamlined contract. Our innovative model enables employers to offer a healthcare benefit that integrates intelligent care navigation with exceptional care standards. The result? A superior member experience, better access to the best providers, and quality outcomes for employees and their families.

We are looking for a Care Navigator to be the main point of contact for employee members and their families as they find and access high-quality care. You will coordinate appointments and records across providers, remove barriers to care, and help members understand their benefits through our text-based navigation service. This role sits within the Care Navigation team and reports to the manager of Care Navigation.

Our team values close collaboration, honesty, empathy, and a commitment to diversity. We keep processes lean so you can focus on members.

Responsibilities

Care Coordination

• Coordinate appointments, tests, and procedures so each member's care is connected across providers.
• Make sure providers have the medical records and care plan information they need before a visit.
• Identify barriers to care and resolve them by working with insurance carriers, provider offices, and community resources.

Member & Family Support

• Serve as the main point of contact for members and their families through text, chat, and phone.
• Explain care options, Handpicked Health services, and employer-sponsored insurance benefits in plain language.
• Share education and resources about conditions, treatment options, and next steps.
• Keep physicians, nurses, social workers, and other care team members informed about each member's care and progress.
• Work with the Provider Navigation team to match members with top-rated providers in the APP.
• Document member interactions accurately and securely, following HIPAA requirements for PHI.

What Success Looks Like (First 12 Months)

We’ll know this hire is working when:

• 30 days: Has completed onboarding and HIPAA training and can independently handle routine member requests in our navigation tools.
• 60–90 days: Owns a full member caseload, coordinating appointments and records with minimal escalation.
• 6 months: Consistently resolves barriers to care quickly and earns strong member satisfaction feedback.
• 12 months: Is a go-to resource on the team, sharing member insights that improve navigation workflows and the provider network.

QUALIFICATIONS

Must-have:

• 1–2 years of healthcare-related customer service experience
• Working knowledge of insurance benefits and the ability to explain them clearly
• Basic knowledge of medical terminology
• Professional, friendly demeanor with excellent written and verbal communication skills across members, providers, and leadership
• Strong organizational, time-management, and multitasking skills with close attention to detail
• Strong analytical and problem-solving skills; able to work independently and meet commitments
• Comfortable in a fast-paced startup environment with shifting priorities
• Able to work full-time (40 hours/week) remotely, with reliable high-speed internet and a designated private workspace with a closed door

Nice to have:

• Experience using an Electronic Medical Record (EMR) system
• Medical office or care coordination experience
• Familiarity with value-based care, benefit design, or healthcare outcomes

Details

Location

Remote

Job Type

Full-time

Not Available

Compensation

$55,000 to $60,000 annually, plus eligibility for a performance bonus. Final pay within the range depends on experience and skills.

We offer a comprehensive benefits package to support your health, well-being, and future. This includes:

• Medical Insurance - Multiple plan options
• 401(k) with Company Match - Save for retirement with employer contributions
• Paid Time Off (PTO) & Holidays - Generous vacation and holiday schedule

Handpicked Health believes hiring qualified individuals to fill positions contributes to its strategic success. Background checks are an essential part of the selection process at Handpicked Health. This information is collected to promote a safe work environment for current and future Handpicked Health employees.

Background checks also help Handpicked Health obtain additional applicant-related information that helps determine the applicant's overall employability, ensuring the protection of the organization’s current people, property, and information.