Marketing Transformation Senior Associate – Business Banking Marketing

Testing Site - JPMC; Wilmington (DE); On-site; USD 80,000 - 110,000; Full time

Job summary

Chase Business Banking is seeking a Marketing Transformation Senior Associate to provide hands-on program management for a unified marketing platform (CSP.21) and to drive efficiency through process improvements. The role emphasizes comfort with AI tools and transforming marketing operations.

You will lead requirements gathering, streamline campaign workflows, and produce clear stakeholder communications while collaborating with cross-functional teams in a fast-paced financial services

Qualifications

• Bachelor's degree in Communications, Marketing, Business, or related field.
• Minimum 3 years' experience in Marketing, project management, or a related discipline.
• Experience in using AI tools in professional settings.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel, PowerPoint, and Adobe.

Responsibilities

• CSP.21 Initiative: Secure requirements and information from team members, consolidate inputs, and share with the central group to inform platform development.
• Process Improvement: Lead projects, develop a common taxonomy for campaign evidence storage, and drive marketing operations forward.
• Track and report on process improvement initiatives with regular updates on progress and impact.
• Create clear, effective presentations to support project communication and stakeholder engagement.

Skills

Marketing

Project management

AI tools usage

Strong communication

Education

Bachelor's degree in Communications, Marketing, Business, or related field

Tools

Microsoft Excel

PowerPoint

Adobe

Job description

Chase Business Banking provides a comprehensive suite of banking and financial services tailored to small business owners. Our mission is to be the most recommended financial partner in our communities, supporting business owners as they start, run, and grow their businesses. The Business Banking Marketing Transformation team is dedicated to empowering marketers by optimizing technology, streamlining workflows, and fostering a culture of innovation and continuous learning. We drive strategic initiatives that leverage advanced solutions, including GenAI, to enhance productivity, efficiency, and campaign effectiveness.

Job Overview

As a Marketing Transformation Senior Associate within the Business Banking Marketing Transformation team, you will provide hands-on program management support for the development of a unified, agentic marketing platform (CSP.21) and lead key process improvement initiatives. We are seeking a candidate who is eager to drive innovation and efficiency within marketing operations and is comfortable with AI, actively using AI tools in their professional life.

Job Responsibilities

• CSP.21 Initiative:
  • Secure requirements and information from team members, consolidate inputs, and share with the central group to inform platform development.
  • Lead forums or cabinets to gather insights and feedback from across the team.
  • Apply understanding of marketing processes to simplify and automate the marketing campaign lifecycle, reducing manual tasks and data entry.
  • Support efforts to streamline campaign roles, approvals, and guardrails.
• Process Improvement:
  • Lead process improvement projects, such as developing a common taxonomy for campaign evidence storage.
  • Collaborate with the Marketing Administration & Controls team to drive marketing operations and innovation projects forward.
  • Proactively identify opportunities for process improvement and take ownership of driving these initiatives forward.
  • Partner with the team to submit, track, and prioritize technology requests to enhance tools leveraged by the team.
• Track and report on process improvement initiatives, providing regular updates on progress, outcomes, and impact.
• Create clear, effective presentations to support project communication and stakeholder engagement.

Required qualifications, capabilities, and skills

• Bachelor's degree in Communications, Marketing, Business, or related field.
• Minimum 3 years' experience in Marketing, project management, or a related discipline, preferably within Financial Services.
• Strong understanding of marketing processes and campaign management.
• Experience in program or project management, with a track record of delivering complex initiatives.
• Demonstrated experience using AI tools and technologies in professional and personal settings.
• Proven ability to manage multiple projects simultaneously and prioritize effectively.
• Strong written and verbal communication skills, with the ability to present information clearly to stakeholders.
• Proficiency in Microsoft Excel, PowerPoint, and Adobe.

Preferred qualifications, capabilities, and skills

• Experience with marketing technology platforms, especially within JPMorganChase.
• Background in process improvement and change management.
• Strong organizational and project management skills.
• Excellent interpersonal and influencing abilities.
• Demonstrated ownership and initiative in driving projects to completion.
• Detail-oriented and strategic thinker, with a focus on broader organizational impact.
• Enthusiastic adopter of AI, with a curious mindset for continuous learning and innovation.