Marketing Supervisor

Bally's; Baton Rouge (LA); On-site; USD 29,000 - 39,000; Full time

Job summary

Bally's Baton Rouge seeks a Marketing Department supervisor to oversee staffing and scheduling, manage advertising, promotions, events, and digital marketing, and maintain top-tier guest relations. You will lead a team, ensure guest satisfaction, and implement marketing initiatives in a fast-paced casino environment.

You will communicate program details across departments, handle guest inquiries, and uphold company policies while supporting operational goals and safety standards.

Qualifications

• High school diploma or GED preferred.
• Excellent teamwork and guest service skills required.
• Professional demeanor when interacting with guests and team members.

Responsibilities

• Build guest and team member positive relations.
• Oversee scheduling to meet staffing objectives and guest satisfaction.
• Supervise staff in advertising, promotions, and players club within Marketing.
• Oversee marketing initiatives including events, direct mail, social media, and digital marketing.
• Handle guest complaints with appropriate discretion.
• Maintain knowledge of casino amenities and events to communicate with guests.
• Ensure compliance with policies and report safety hazards.

Skills

Teamwork

Interpersonal

Guest service

Written communication

Verbal communication

Education

High school diploma / GED

Job description

• Build guest and team member positive relations
• Participates and conducts departmental meetings.
• Oversees the effective and efficient schedules while meeting staffing objectives and achieving guest satisfaction
• Demonstrates superior customer services in accordance with company and departmental standards
• Assists in the development of operational goals
• Responsible for the supervision of the staff in the following areas of the Marketing Department: advertising, promotions, and players club.
• Responsible to assist with overseeing all marketing initiatives including, but not limited to: advertising, promotions, special events, entertainment, direct mail, social media, and digital marketing.
• Answer all incoming calls and maintain the highest level of knowledge in regards to all aspects of the casino.
• Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Provide valuable feedback on guest preference and their expectations.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations.
• Perform other duties as assigned or reasonably requested by any member of management.
• Must proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Target Compensation Range:

• $24.33 Hourly Rate

Qualifications

Experience

Preferred

A high school diploma or GED equivalent is preferred.

Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.

Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.

Gaming industry experience is preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.