(Houston, Texas): Flexicrew Technical Services (FTS) is seeking a detail-oriented Marketing Analytics & Operations Specialist to support data-driven marketing and business decisions. This role combines marketing analytics, sales operations, CRM administration, business intelligence, and performance reporting to improve marketing effectiveness, lead generation, account engagement, and revenue attribution.
- Develop and maintain recurring marketing performance reports and dashboards to measure campaign effectiveness and identify opportunities for optimization.
- Analyze marketing funnel performance from initial inquiry through opportunity creation, tracking lead generation, conversion rates, pipeline contribution, and revenue influence.
- Monitor and report on key performance indicators (KPIs) related to website traffic, social media engagement, campaign performance, and customer engagement.
- Consolidate, analyze, and interpret marketing and sales data to deliver actionable insights and recommendations for strategic decision-making.
- Serve as a power user of HubSpot and Microsoft Dynamics 365, supporting CRM administration, reporting accuracy, data quality, and system effectiveness.
- Monitor CRM data integrity, including duplicate records, lifecycle stages, segmentation, scoring models, audience lists, and reporting consistency.
- Collaborate with external marketing technology partners to optimize CRM functionality, reporting capabilities, and marketing operations.
- Design and maintain interactive dashboards, KPI scorecards, and business intelligence tools that provide visibility into lead generation, conversion rates, campaign performance, pipeline contribution, customer engagement, and forecasting.
- Automate recurring reports and data processes where possible to improve efficiency, accuracy, and accessibility.
- Support Account-Based Marketing (ABM) initiatives by identifying target accounts, analyzing account engagement, measuring campaign effectiveness, and developing performance reports.
- Partner with sales leadership and external agency partners to refine account targeting strategies and improve ABM performance.
- Analyze customer journeys, conversion paths, marketing channels, campaigns, and content assets to evaluate attribution and identify opportunities to improve marketing ROI.
- Collaborate with sales leadership to improve visibility into lead and opportunity progression, support lead scoring, and analyze territories, industries, and target accounts.
- Provide ongoing analytical support and recommendations to strengthen sales and marketing alignment and overall business performance.
Requirements/Skills
- Bachelor's degree in Marketing, Business, Analytics, Statistics, Information Systems, or a related discipline.
- Minimum of three years of experience in marketing analytics, marketing operations, CRM administration, business intelligence, or a related field.
- Experience with HubSpot, Microsoft Dynamics 365, or comparable customer relationship management (CRM) platforms.
- Strong Microsoft Excel skills and experience developing reports, analyzing datasets, and interpreting business performance metrics.
- Experience creating dashboards, KPI scorecards, and data visualizations to communicate performance trends and business insights.
- Strong analytical, critical-thinking, and problem-solving skills, with the ability to translate complex data into actionable recommendations.
- Excellent written and verbal communication skills, including the ability to present analytical findings to non-technical stakeholders.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and maintain data accuracy.
- Ability to collaborate effectively with marketing, sales, and external agency partners.
- Experience with Power BI preferred.
- Knowledge of marketing attribution models and revenue attribution methodologies preferred.
- Experience supporting Account-Based Marketing programs preferred.
- Familiarity with B2B industrial manufacturing, technical sales, or related business environments preferred.
Physical Requirements
- Ability to work in an office or remote work environment, as applicable, while performing computer-based analytical and administrative tasks.
- Ability to sit for extended periods while using a computer and reviewing reports, dashboards, and datasets.
- Ability to operate a computer, keyboard, telephone, and other standard office equipment.
- Ability to communicate effectively with colleagues, management, and external partners through verbal, written, and electronic communication.
- Ability to maintain concentration and attention to detail while analyzing data, preparing reports, and managing multiple assignments.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Equal Opportunity Statement
Flexicrew Technical Services is an Equal Opportunity Employer; employment with FTS is governed on the basis of merit, competence, and qualifications. Employment or consideration will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.