Marketing Senior Associate - Offer Delivery & Automation

JPMorgan Chase & Co.; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX is seeking a Marketing Sr. Associate on the Offer Delivery and Fulfillment team to ensure effective execution and compliance of branch and ATM offers.

You will innovate and automate workflows, drive process improvements through AI automation, and support campaign incident resolution. Responsibilities include cross-functional collaboration with Analytics, Direct Marketing, Finance, Legal and Compliance, Tax, and Technology to ensure compliant campaign delivery

Qualifications

• 3+ years’ experience in a customer support role, specifically in the Branch or Customer Care environment.
• Excellent written and verbal communication skills, with a proven ability to work effectively in a team-oriented environment.
• Ability to manage multiple tasks in a fast-paced setting with frequently changing priorities.
• Self-starter with a strong work ethic and a passion for continuously improving the customer and banker experience.
• Demonstrated ability to collaborate across teams and a desire to constantly learn and be curious.

Responsibilities

• Ensure branch and ATM offer compliance, maintaining alignment with regulatory and internal standards.
• Innovate and automate branch and ATM offer workflows to enhance efficiency and accuracy.
• Drive process improvements by leveraging AI automation and data-driven insights.
• Support the resolution of campaign incidents, collaborating with cross-functional teams as needed.
• Monitor and track campaign performance, providing actionable feedback to optimize results.
• Address branch customer feedback on offers, identifying opportunities for continued customer and banker education to reduce friction points.
• Manage and maintain tools that support campaign management and offer delivery.
• Set up marketing offers across multiple lines of business, ensuring flawless execution from acquisition to deepening initiatives.
• Adhere to departmental control standards and best practices for coding, testing, and documentation.
• Cross-reference marketing collateral to ensure offer set-up aligns with strategic intent.
• Recommend and implement new standards to promote consistency and effective communication within department operations.

Skills

Customer support

Branch experience

Team collaboration

Attention to detail

Communication

Job description

JPMorgan Chase & Co. in Plano, TX is seeking a Marketing Sr. Associate on the Offer Delivery and Fulfillment team to ensure effective execution and compliance of branch and ATM offers.

You will innovate and automate workflows, drive process improvements through AI automation, and support campaign incident resolution. Responsibilities include cross-functional collaboration with Analytics, Direct Marketing, Finance, Legal and Compliance, Tax, and Technology to ensure compliant campaign delivery