Marketing Operations Specialist - A&F Co.

abercrombie.com; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Incentive bonus

Annual companywide review process

Flexible spending accounts

Medical, dental and vision insurance

Life and disability insurance

Associate assistance program

Paid parental and adoption leave

Carrot fertility benefits

Headspace mental health app

Paid time off and volunteer day

Work from anywhere (Mondays and Frid a

Wellness half days

Merchandise discount

Career advancement opportunities

Associate Resource Groups

Global team inclusivity

Job summary

Abercrombie & Fitch Co. in Columbus, OH is seeking a Marketing Operations Specialist to drive operational excellence across marketing sprints and always-on functions.

You will lead sprint planning, facilitate stand-ups, and coordinate with strategy, creatives, channel leads and brand teams to ensure deliverables are clear and on time. Ideal candidates have strong leadership, urgency, and a passion for helping creative and strategy teams work smarter and faster.

Qualifications

• Bachelor's degree or related experience.
• 4+ years of experience in marketing operations, project management, retail marketing, or creative production.
• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Strong communication and relationship-building skills.
• A keen eye for detail and a passion for process improvement.
• Experience working in or supporting creative or retail marketing teams or in agile processes is a plus.
• Technical knowledge of JIRA, Microsoft SharePoint and Teams is preferred.

Responsibilities

• Lead operational planning and sprint management for either seasonal campaigns or always-on marketing functions.
• Facilitate daily or weekly stand-ups, retros, sprint planning and ensure work is tracked and aligned to timelines.
• Partner closely with marketing strategists, creatives, channel leads, and brand teams to ensure deliverables are clear, prioritized, and executed on time.
• Support the ongoing use and refinement of agile marketing methodologies within the team.
• Contribute to a culture of continuous improvement by identifying process gaps and implementing solutions.
• Adapt quickly to shifting priorities and help teams pivot work accordingly.
• Serve as a central point of contact for assigned sprints or workstreams, ensuring seamless communication between creative, strategy, and production teams.
• Escalate roadblocks and recommend solutions to leadership.
• Oversee calendars, workflows, and capacity planning for assigned areas.
• Ensure clarity in roles, responsibilities, and project requirements.
• Track milestones, deliverables, and approvals to support a smooth end-to-end execution process.

Skills

Marketing operations

Project management

Retail marketing

Creative production

Organizational skills

Communication

Education

Bachelor's degree

Tools

JIRA

Microsoft SharePoint

Teams

Job description

Job Description:

The Marketing Operations Specialist is responsible for delivering operational excellence by driving process and workflow across either seasonal marketing sprints or operations for always-on functions such as brand marketing events, marketing brand design and brand partnerships and collaborations. They lead and participate in meetings to support multiple teams and projects within the marketing department functioning similarly to an Agile scrum master or project manager. They are highly organized and strategic and expected to support scheduling, resourcing and issue resolution/escalation. They support on-time execution of campaigns through timeline management and deliverables, as well as collaboration with cross-functional partners.

This is an ideal opportunity for someone with strong leadership skills, a sense of urgency, and an interest in helping creative and strategy teams work smarter, faster, and more collaboratively. The Marketing Traffic Specialist plays a crucial role in ensuring the seamless execution of marketing campaigns, directly impacting the company's brand presence and customer engagement.
This job is located at our Global Home Office in Columbus, Ohio.

What Will You Be Doing?

Sprint Management or Workstream Operations

• Lead operational planning and sprint management for either seasonal campaigns or always-on marketing functions
• Facilitate daily or weekly stand-ups, retros, sprint planning and ensure work is tracked and aligned to timelines.
• Partner closely with marketing strategists, creatives, channel leads, and brand teams to ensure deliverables are clear, prioritized, and executed on time.

Agile Process Execution

• Support the ongoing use and refinement of agile marketing methodologies within the team.
• Contribute to a culture of continuous improvement by identifying process gaps and implementing solutions.
• Adapt quickly to shifting priorities and help teams pivot work accordingly.

Cross-Functional Communication

• Serve as a central point of contact for assigned sprints or workstreams, ensuring seamless communication between creative, strategy, and production teams.
• Escalate roadblocks and recommend solutions to leadership.

Project and Workflow Coordination

• Oversee calendars, workflows, and capacity planning for assigned areas.
• Ensure clarity in roles, responsibilities, and project requirements.
• Track milestones, deliverables, and approvals to support a smooth end-to-end execution process.
• Support adherence to timelines, documentation, and workflow tools.

What Do You Need To Bring?

• Bachelor's degree or related experience
• 4+ years of experience in marketing operations, project management, retail marketing, or creative production.
• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Strong communication and relationship-building skills.
• A keen eye for detail and a passion for process improvement.
• Experience working in or supporting creative or retail marketing teams or in agile processes is a plus.
• Technical knowledge of JIRA, Microsoft SharePoint and Teams is preferred

Benefits & Perks

• Incentive bonus program
• Annual companywide review process
• Flexible spending accounts
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid time off and one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.