MARKETING OPERATIONS REP

RESORTS CASINO HOTEL; Atlantic City (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

RESORTS CASINO HOTEL in Atlantic City seeks a motivated individual for guest relations. Responsibilities include managing promotional activities, creating player accounts, and ensuring superior customer service. A high school diploma is required along with at least two years of experience in promotions and special events. Candidates must possess strong communication skills and be proficient in Excel and Microsoft Word. The position requires flexibility in working hours and a commitment to outstanding customer service.

Qualifications

• Minimum of 2 years of promotions and special events experience preferred.
• Outstanding oral communication skills required.
• Knowledge of Excel and Microsoft Word is a must.

Responsibilities

• Issues complimentary amenities based on player activity.
• Create new player accounts and replacement cards.
• Introduce and inform guests about Resorts Players Club.
• Greets customers in a professional, courteous manner.

Skills

Outstanding oral communication skills

Knowledge of Excel and Microsoft Word

Ability to work flexible hours

Education

High school diploma or equivalent

Job description

Responsibilities

• Issues complimentary amenities based on player activity, distributes promotional prizes, gifts and collateral.
• Position has no discretionary comping decision authority.
• Create new player accounts and replacement cards.
• Introduce and inform guest about Resorts Players Club on the casino floor, and throughout the property by enrolling guests outside of the promotions booth area.
• Issues PIN numbers for guest accounts.
• Issues promotional coupons and/or slot dollars for approved slot promotions.
• Work promotional games, birthday parties and bingo events with enthusiasm.
• Issues and maintain accurate coin coupon banks.
• Issues Bus Group Leader coin coupons.
• Greets and dispatches buses.
• Responsible for dollar value coupons.
• Maintains operational forms.
• Keep abreast of current promotions and special event procedures and information.
• Knowledgeable of hotel and property events.
• Must meet or exceed the company’s standards for service.
• Greets customers in a professional, courteous and friendly manner to ensure superior customer service.
• Resolves problems and complaints of guests and brings them to the attention of management.
• Responsibilities include the acceptance, inventory, assignment for distribution or reconciliation of coupons which are ultimately considered in the calculation of gross revenue.
• Examples of such coupons are match play coupons, chip coupons, keno coupons and coupons accepted by bill validators.
• Implement all administrative duties as deemed necessary in the department.
• Assists in the implementation to include organize, develop and facilitate all aspects of all Special Events and Promotions.
• Performs all other related and compatible duties as assigned.
• Promotes outstanding customer relations.

Qualifications

• High school diploma or equivalent.
• Minimum of (2) two years of promotions and special events experience preferred.
• Ability to work flexible hours.
• Outstanding oral communication skills.
• Knowledge of Excel and Microsoft Word a must.

Essential Functions

All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations.

ESSENTIAL PHYSICAL FUNCTIONS

(F) Standing

(F) Walking

(O) Sitting

(O) Kneeling

(N) Running

(O) Lifting Max Weight: 15 lbs

(O) Pushing Max Weight: 15 lbs

(O) Pulling Max Weight: 15 lbs

(O) Carrying Max Weight: 15 lbs

(O) Bending

(O) Stooping

(O) Climbing Stairs

(N) Climbing Ladders Max Height: n/a

(N) Working at a Height Level Above The Floor Max Height: n/a

(F) Finger Dexterity

(F) Full Use of Both Hands

(O) Crawling

(O) Balancing

(N) Throwing

(O) Twisting

(O) Reaching Max Height: 6 ft

(N) Driving

(N) Working On or With Moving Machinery

(F) Working at Rapid Work Speed

(N) Working in Isolation

(F) Working Around People

(F) Hearing Conversation

(F) Hearing High Acuity

(F) Speaking Clearly

(F) Seeing Near

(O) Seeing Far

(N) Seeing – Depth Perception

(N) Seeing - Color Vision

ESSENTIAL MENTAL FUNCTIONS

(F) Writing English

(F) Reading English

(F) Speaking English

(F) Working under Pressure/Stress

(F) Speaking With Guests/Customers

(F) Speaking With Employees

(F) Working with Basic Math Skills

(O) Making Decisions Based On Facts

(O) Making Decisions Based On Data

(O) Making Decisions Based On Personal Judgment

(O) Making Accurate Measurements According To Set Standards

(N) Planning and/or Supervising the Activities Others

ESSENTIAL INTERACTIVE FUNCTIONS

(F) Working under Close Supervision

(O) Working under Minimal Supervision

(F) Working and Interacting With Management in a Professional and Courteous Manner

(F) Working and Interacting With Co-Workers in a Professional and Courteous Manner

(F) Working and Interacting With Guests in a Professional and Courteous Manner

ESSENTIAL ENVIRONMENT FUNCTIONS

(F) Working Inside

(O) Working Outside

(F) Working in a Fast Paced Environment

(N) Exposed To Chemicals Describe:

(O) Exposed To Dust, Fumes, Gases, Describe: Bus Fumes

(O) Exposed To Smoke

(O) Exposed To Excessive Noise

(N) Working in Dimly Lit Areas

(O) Working in Sudden Marked Changes of Temperature and Humidity

Key

Not Applicable (N)

Occasional (O) Under 2 hours

Frequent (F) 2 hours to 5 hours

Constant (C) more than 5 hours