Marketing Operations Manager

Toll Brothers; Fort Washington (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Toll Brothers in Fort Washington, PA seeks a Marketing Operations Manager to join our marketing team at the corporate office. You will lead Workfront administration, automation, integrations, reporting, and process improvement to boost efficiency and customer experience.

Ideal candidates have 3–5 years with Workfront, strong analytical skills, and a collaborative, training-focused mindset. This is a full-time, on-site role with a competitive package.

Qualifications

• Bachelor's degree in Marketing, Information Systems, Business, or a related field.
• 3–5 years administering Adobe Workfront.
• Experience building and maintaining Workfront Fusion automations.
• Experience working with APIs, integrations, and workflow automation.
• Strong understanding of business process analysis and workflow design.
• Experience developing reports and dashboards.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• Experience delivering user training and supporting enterprise software users.
• Preferred: Adobe Workfront Fusion Certification
• Experience with Sitecore Content Hub
• Experience with CMS platforms
• Experience working with Adobe Experience Cloud solutions
• Experience with REST APIs, JSON, webhooks, or similar integration technologies
• SQL or reporting experience
• Experience supporting AI-powered workflow automation

Responsibilities

• Workfront Administration & Governance: primary administrator for Adobe Workfront, governance standards, security, releases, and platform health.
• Platform Configuration & Automation: configure Workfront, build Fusion automations, improve efficiency via automation.
• System Support & Integrations: troubleshoot issues, support integrations with marketing tech, collaborate with vendors.
• User Enablement: provide user support, onboarding, training, documentation, and best practices.
• Process Improvement: evaluate processes, implement enhancements, document workflows.
• Reporting & Analytics: develop reports, dashboards, and metrics on usage and governance.
• Quality Assurance & Continuous Improvement: test configurations, evaluate capabilities, suggest enhancements.

Skills

Detail-oriented

Analytical thinker

Effective trainer

Communicator

Collaborative team player

Education

Bachelor's degree

Tools

Adobe Workfront

Workfront Fusion

Sitecore Content Hub

CMS platforms

Adobe Experience Cloud

REST APIs / JSON / webhooks

SQL or reporting

Job description

Job ID 25288
Location Toll Brothers - Fort Washington, Pennsylvania 19034 United States
Category Marketing - Management
Percentage Travel Required None
Education Required Bachelor's Degree
Job Type Full Time

Join an award-winning company!

Who are we?

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 markets. We’re the country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers.

From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.

Toll Brothers , America's leading luxury home builder, seeks a Marketing Operations Manager to join our marketing team in our corporate office based in Fort Washington, Pennsylvania.

What is the opportunity?

Strategic problem solver who proactively identifies, develops, and implements ways to improve key marketing operations, processes, workflows, and systems to enhance overall departmental efficiency and effectiveness, as well as improve the customer experience and accelerate our business

What are the primary responsibilities?

• Workfront Administration & Governance: Serve as the primary administrator for Adobe Workfront, maintaining platform configuration, governance standards, security, releases, and overall platform health.
• Platform Configuration & Automation: Configure and enhance Workfront, build and maintain Fusion automations, and identify opportunities to improve efficiency through workflow automation.
• System Support & Integrations: Troubleshoot system issues, support integrations with related marketing technologies, and partner with Web Development and vendors to resolve technical challenges.
• User Enablement: Provide user support, onboarding, training, documentation, office hours, and best practice guidance to drive platform adoption.
• Process Improvement: Partner with stakeholders to evaluate business processes, implement approved enhancements, and document workflows that improve operational efficiency.
• Reporting & Analytics: Develop reports, dashboards, and operational metrics that provide visibility into work management, platform adoption, and governance.
• Quality Assurance & Continuous Improvement: Test new configurations and releases, evaluate new platform capabilities, and recommend enhancements that support Marketing Operations priorities.

This is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!

Qualifications

Does this describe you?

• Detail-oriented professional with expertise in Workfront administration, workflow automation, and marketing systems.
• Technical problem-solver who excels at system configuration, integrations, troubleshooting, and continuous improvement.
• Strong analytical thinker with the ability to identify automation opportunities and optimize business processes.
• Effective trainer and communicator who can support users at all technical levels and promote platform adoption.
• Collaborative team player who partners effectively across Marketing, Web Development, and other cross-functional teams to deliver scalable solutions.

Do you have these qualifications:

Bachelor's degree in Marketing, Information Systems, Business, or a related field

3–5 years administering Adobe Workfront

Experience building and maintaining Workfront Fusion automations

Experience working with APIs, integrations, and workflow automation

Strong understanding of business process analysis and workflow design

Experience developing reports and dashboards

Strong analytical and troubleshooting skills

Excellent written and verbal communication skills

Experience delivering user training and supporting enterprise software users

• Preferred:
  • Adobe Workfront Fusion Certification
  • Experience with Sitecore Content Hub
  • Experience with CMS platforms
  • Experience working with Adobe Experience Cloud solutions
  • Experience with REST APIs, JSON, webhooks, or similar integration technologies
  • SQL or reporting experience
  • Experience supporting AI-powered workflow automation

This position offers an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k), discounted stock purchase, discounts on mortgages, homes, appliances, and much more!

Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.