Marketing Operations Lead - Creative Services

Springs Window Fashions and Affiliated Companies; Town of Middleton (WI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan with company %

Paid vacation time

Paid holidays

One paid volunteer day off per year

Job summary

Springs Window Fashions is seeking a Marketing Operations Manager to oversee workflow for the Creative Services & Brand Marketing Team. You will prioritize, resource, and deliver projects on time while serving as the operational hub between our team, stakeholders, and external vendors.

Collaborate with Brand Marketing, Channel Marketing, Product Management, and Digital Experience to align resources with business priorities and maintain visibility into status, capacity, and deadlines.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, Project Management, or related field
• 3+ years of experience in traffic management, creative operations, project management, marketing operations, or a related role
• Experience supporting creative, marketing, or agency teams preferred
• Experience using project management and workflow tools such as Smartsheet, Workfront, Asana, Monday.com, Jira, or similar platforms

Responsibilities

• Own the end-to-end workflow process from project intake through final delivery, including posting and tagging to Springs’ digital asset management system
• Manage and maintain the project queue, ensuring work is prioritized according to business objectives and deadlines
• Facilitate project intake and ensure requests are complete, clearly scoped, and aligned with established processes
• Monitor project progress and proactively identify risks, bottlenecks, and resource constraints
• Ensure stakeholders have visibility into project status, timelines, and priorities
• Partner with Creative Services and Brand Marketing leadership to allocate work across designers, copywriters, photographers, videographers, and external partners
• Balance workloads to optimize team capacity and efficiency
• Identify upcoming resource gaps and recommend solutions to meet business needs
• Maintain team workload forecasts and capacity planning tools
• Develop and maintain project schedules, milestones, and deliverables
• Coordinate cross-functional dependencies and ensure teams are aligned on timing and expectations
• Lead project status meetings and provide regular updates to stakeholders
• Escalate risks and timeline impacts as needed
• Continuously improve project workflow processes, tools, and best practices
• Drive adoption of project management platforms and standardized ways of working
• Develop reporting and dashboards to track team performance, project volume, turnaround times, and resource utilization
• Identify opportunities to improve efficiency, reduce rework, and enhance stakeholder satisfaction
• Serve as the primary point of contact for creative project requests and prioritization discussions
• Partner with Brand Marketing, Channel Marketing, Corporate Communications, Product Management, and other teams to align project needs with available resources
• Help stakeholders understand timelines, resource constraints, and project requirements to improve planning and execution

Skills

Traffic management

Project management

Stakeholder management

Workflow tools

Education

Bachelor's degree

Tools

Smartsheet

Workfront

Asana

Monday.com

Jira

Job description

Springs Window Fashions is seeking a Marketing Operations Manager to oversee workflow for the Creative Services & Brand Marketing Team. You will prioritize, resource, and deliver projects on time while serving as the operational hub between our team, stakeholders, and external vendors.

Collaborate with Brand Marketing, Channel Marketing, Product Management, and Digital Experience to align resources with business priorities and maintain visibility into status, capacity, and deadlines.