Marketing Operations & Experience Intern

U.S. Ski and Snowboard Association; Park City (UT); Hybrid; USD 22,730 - 32,373; Full time

Job summary

A prominent winter sports organization in Park City, Utah, is seeking a Marketing Operations & Experience Intern. This role involves supporting member engagement initiatives, email marketing, and CRM projects. Interns will gain valuable experience through a structured program with mentorship and final presentation of project outcomes. Ideal candidates are pursuing degrees in Marketing or related fields, have strong written communication skills, and are familiar with marketing tools. The internship is seasonal full-time from May through July with a hybrid work schedule.

Qualifications

• Current junior, senior, or recent graduate pursuing a relevant degree in Marketing or related fields.
• Strong written communication skills to create engaging content.
• Familiarity with Excel or Google Sheets for basic data analysis.

Responsibilities

• Assist with member welcome kit development including copywriting and project coordination.
• Support email marketing initiatives including content drafting and campaign execution.
• Contribute to CRM and data projects within Salesforce.

Skills

Marketing technology

CRM platforms

Email marketing tools

Written communication skills

Analytical thinking

Attention to detail

Familiarity with Excel

Interest in design tools

Education

Pursuing a degree in Marketing, Business, Communications, Data Analytics, Information Systems, or a related field

Tools

Excel

Google Sheets

Canva

AI tools

Job description

JOB DESCRIPTION

MARKETING OPERATIONS & EXPERIENCE INTERN

CLASSIFICATION Seasonal; Full-time Summer Internship

(Approximately 40 hours per week for ~12 weeks, May–July with flexibility into August)

FLSA Nonexempt

REPORTS TO Program Experience Manager. Intern will work closely with New Strategic Business Department along with Marketing, Creative, & Events Teams.

LOCATION Park City, Utah (Hybrid work schedule).

Interns will be responsible for their own housing and transportation arrangements

SALARY $20 / hour

SUMMARY / OBJECTIVE

The Marketing Operations & Experience Intern will support initiatives that enhance member engagement, marketing effectiveness, and customer experience at U.S. Ski & Snowboard. Over the course of the summer, the intern will contribute to projects across email marketing, CRM segmentation, and member communications. Interns participate in a structured summer program that includes mentorship from department leaders, exposure to multiple teams across the organization, and professional development opportunities. The experience culminates in a final presentation highlighting project outcomes, insights, and recommendations.

ROLES & RESPONSIBILITIES

• Assist with member welcome kit development and production, including copywriting, project coordination, vendor communication, and fulfillment planning.
• Support email marketing initiatives including drafting content, building templates, assisting with campaign execution, and tracking campaign performance.
• Contribute to CRM and data projects within Salesforce, including customer segmentation and improving customer journey workflows.
• Provide customer service and engagement support, responding to inquiries and identifying trends that may improve the member experience.
• Assist with consumer-facing initiatives and marketing projects, including occasional support for events or engagement campaigns.
• Support cross-functional marketing and engagement initiatives as needed.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job generally operates in a professional office environment. This role routinely requires effective communication with others using common telecommunications equipment and computer equipment. Must be able to read, examine, and organize documents written in English. May require the ability to sit, stand, and walk around for extended periods of time. May require work on weekends, nights, holidays, and on-call basis.

COMPETENCIES & EXPERIENCE

• Current junior, senior, or recent graduate pursuing a degree in Marketing, Business, Communications, Data Analytics, Information Systems, or a related field
• Strong interest in marketing technology, CRM platforms and email marketing tools.
• Strong written communication skills and ability to create clear, engaging content.
• Demonstrated analytical thinking and interest in segmentation and data analysis.
• Strong attention to detail.
• Familiarity with Excel or Google Sheets for basic data analysis (sequel or python a plus).
• Experience with or interest in design tools such as Canva is preferred.
• Working knowledge of AI tools a plus.
• Ability to manage multiple projects and work effectively in a collaborative, fast-paced environment.

U.S. SKI AND SNOWBOARD EEO STATEMENT

U.S. Ski & Snowboard is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. U.S. Ski & Snowboard's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.