Marketing Operations and Communications Manager

HealthierHere; Seattle (WA); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

403(b) retirement plan with employer-m

Employer-paid premiums for health, and

Hybrid work environment

Paid time off and holidays

Professional development allowance

Disability and life insurance

Job summary

HealthierHere is seeking a Marketing Operations & Communications Manager to lead integrated marketing and communications while guiding a small team of creatives. You will manage budgets, campaigns, and cross‑functional collaborations to elevate the organization’s brand and health equity impact.

In this hybrid Seattle-area role, you’ll shape content strategy, oversee video and web content, and optimize performance using analytics and HubSpot.

Qualifications

• Bachelor’s degree or equivalent education and 4+ years of progressive experience in communications and marketing.
• Experience leading brand management and multi-channel campaigns.
• Demonstrated ability to manage budgets, vendors, and cross-functional teams.

Responsibilities

• Lead day-to-day communications operations and marketing programs across channels.
• Supervise a team of three staff and coordinate with vendors and contractors.
• Develop and implement integrated marketing strategies and editorial plans.
• Monitor KPIs and leverage data to optimize campaigns and content production.
• Drive thinking about AI tools and emerging tech to improve workflows and reporting.

Skills

Strategic marketing

Brand management

Project management

Team leadership

Content strategy

Communication

Education

Bachelor's degree or equivalent education

4+ years progressive communications/marketing experience

Tools

HubSpot

Webflow

Google Analytics

Asana

Microsoft Office / SharePoint

Content Management Systems (CMS)

Job description

Join HealthierHereHealthierHere is a nonprofit collaborative working across sectors to advance health equity and improve the health and well-being of people in King County. Our work brings together community, health care, behavioral health, social service, Tribal, and government partners to strengthen systems and create more equitable approaches to care.We’re looking for people who are energized by meaningful work, collaboration, and the opportunity to help build and improve systems that make a difference in our communities.Why Work With UsHealthierHere offers a competitive benefits package designed to support your health, well-being, and growth, including:100% employer-paid premiums for select medical, dental, and vision plans403(b) retirement plan with up to a 6% employer matchGenerous paid time off, sick leave, mental health days, and up to 13 paid holidaysShort- and long-term disability and life insuranceHealthcare and dependent care Flexible Spending AccountsAnnual wellness benefitProfessional development allowanceHybrid work environmentThe Marketing Operations & Communications Manager plays a key role in advancing HealthierHere’s mission by co-developing and implementing strategic communications and marketing initiatives that elevate the organization’s brand and impact, drive engagement across programs and partnerships, and inspire support for the organization. Reporting to the Director of Marketing and Communications, this position leads day-to-day communications and marketing operations, supervises a team of three creative and communications staff, manages vendors and projects, and ensures the production and distribution of high-quality, accessible digital, print, and multi-media content that reflects HealthierHere’s values and commitment to health equity.During a critical growth period, the Marketing Operations & Communications Manager will build and deliver integrated marketing activities that ensure clear and consistent messaging and communications across all channels and that support the goals and sustainability of HealthierHere’s core programs, including Connect2 Technology and the HealthierHere Community Hub, as well as emerging programs and services that expand HealthierHere’s reach and long-term impact.The ideal candidate is a systems-minded marketing leader and skilled project manager who thrives in a collaborative, fast-paced environment. A strategic marketer and experienced people leader, they pair strong operational discipline with a sharp eye for compelling content. They bring creativity, curiosity, and a solutions-oriented mindset, staying attuned to emerging trends, technologies, and AI tools that can strengthen how we work. With proven experience leading complex communications and marketing campaigns, managing budgets and vendors, and using data to guide decisions, along with a deep commitment to equity and community health, the Marketing Operations & Communications Manager will elevate HealthierHere’s voice, engage audiences, and drive organizational impact.Key ResponsibilitiesTeam, Project & Vendor ManagementLead day-to-day communications operations and project management to ensure timely, high-quality, and on-budget execution of core activitiesSupervise, coach, and support the professional growth of the Graphic Designer, Multimedia Storyteller, and Communications Specialist, including setting priorities, balancing workloads, and conducting regular check-ins and performance reviewsManage relationships, scopes of work, and contracts with vendors and consultants, including graphic designers, photographers, videographers, content creators, web design agencies, translators, and moreDevelop and manage project and campaign budgets, track expenses against approved budgets, and coordinate with Finance on contracts, purchase approvals, and invoicingBuild, implement, and maintain standardized content creation processes and project tracking systems (e.g., intake forms, timelines, task boards, and status reports) to ensure consistency, accountability, and efficiency across all communications activitiesStrategic Communications and MarketingCo-develop and implement integrated communications and marketing strategies, driving timelines, tactics, and cross-functional coordination to ensure on-time, on-budget deliveryMonitor, analyze, and regularly report Key Performance Indicators (KPIs) using HubSpot, web analytics, and social media analytics to optimize strategies and inform quality improvement and future initiativesManage HubSpot marketing operations, including email campaigns, landing pages, forms, workflows, lists, and campaign reporting dashboardsIdentify, test, and implement AI tools and emerging technologies that improve content production, workflows, and reporting.Implement thought leadership and speaking engagement strategy (applications, coordination, and content development)Editorial Planning and Content ProductionDevelop and manage the organizational editorial calendar, tracking all campaigns, events, and deliverables that require design, copywriting, and photo or video supportManage intake, prioritization, and assignment of creative requests across the Graphic Designer, Multimedia Storyteller, and Communications Specialist to ensure deliverables are on time, on brand, and on budgetOversee video and photography production management, from planning, scheduling, and shot lists through on-site coordination, review, and final delivery, in partnership with internal staff and external videographers and photographersCoordinate content publishing and distribution across channels (website, email, social media, and HubSpot) in support of content marketing goalsReview and edit content for quality, accuracy, accessibility, and brand consistency before publicationCommunications SupportSupport internal communications initiatives, ensuring consistent information flow across teamsSupport development of communications materials, messaging, and collateral for use by staffProvide communications support for virtual and in-person events (i.e. webinars and convenings)Support partner communications capacity building and co-creation effortsBachelor’s degree or equivalent education and 4+ years of progressive experience developing and executing communications and marketing plans; or 6+ years of relevant progressive experience in lieu of a degree.2-3 years of management experience, including directly supervising staff.Deep and demonstrated personal commitment to advancing equity and social justice, and strong alignment with HealthierHere’s organizational values; demonstrated ability to engage individuals respectfully and effectively from different cultures and backgroundsProven editorial and content strategy expertise with a portfolio demonstrating successful brand management and campaign executionExperience managing vendor relationships, scopes of work, and contracts for graphic designers, photographers, videographers, content creators, web agencies, and/or marketing specialistsExperience developing and managing project or campaign budgets, tracking expenses, and delivering work on budgetStrong project management skills, with experience building and maintaining project tracking systems and coordinating complex, multi-stakeholder initiatives in deadline-driven environmentsTechnical ProficiencyStrong proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, and SharePoint)Hands-on experience with HubSpot, including email marketing, landing pages, forms, workflows, lists, and reportingExperience with content management systems (eg., Webflow), marketing automation platforms, and digital analytics tools (e.g., Google Analytics and social media analytics), with the ability to analyze data and turn insights into clear recommendationsExperience with project management tools (e.g., Asana)Technically savvy, with demonstrated experience using AI tools for tasks such as drafting, editing, research, and workflow automation, and a curiosity for adopting emerging technologies responsiblySkills and CompetenciesExcellent verbal, written, and interpersonal communication skills; adept at building and fostering positive working relationships with colleagues, partners, and vendorsStrong soft skills, including emotional intelligence, active listening, adaptability, sound judgment, and the ability to give and receive constructive feedbackHighly organized and detail-oriented, with the ability to manage multiple priorities and deadlines at onceStrong understanding of digital and new marketing communications landscape and leading-edge trends, and proactive in learning emerging promising practices, tools, and technologiesStrong writing and editing skills, with a sharp eye for quality, accuracy, and brand consistencyAbility to operate effectively and collaboratively in a fast-paced, changing environmentPreferred QualificationsExperience working across both mission-driven and technology settings, such as nonprofit organizations and for-profit technology or tech-adjacent companies, with a proven ability to thrive in fast-paced, evolving environmentsExperience managing video production or photography production, including coordinating on-camera talent, designers, videographers, and photographers across pre-production, shoots, and post-productionExperience with product marketing initiatives and working with technology teamsHubSpot certifications (e.g., Marketing Hub Software, Email Marketing, or Inbound Marketing) or experience with HubSpot Marketing Hub Enterprise