Marketing Office Assistant

Thomas' Carpet Cleaning & Restoration Services, LLC; Clarksville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Thomas' Carpet Cleaning & Restoration Services, LLC in Clarksville, TN is seeking a Marketing Office Assistant to support daily marketing and office operations on-site.

The role handles calls, emails, scheduling, and coordination with field teams, while assisting with social media, promotions, and local outreach to boost brand visibility and customer satisfaction.

Qualifications

• Candidates should possess strong communication to interact clearly and professionally with clients, team members, and vendors.
• Solid customer service skills to handle inquiries, resolve issues, and ensure a positive experience for every client.
• Administrative assistance skills to manage scheduling, documentation, data entry, and general office tasks.
• Foundational marketing skills to support social media updates, promotions, and local advertising efforts.
• Basic sales support to assist with leads follow-up, service inquiries, and simple quotations.
• Proficiency with common office software (e.g., email, word processing, spreadsheets) is beneficial.
• Strong organizational skills, attention to detail, and reliability in a fast-paced service environment are preferred.
• Prior experience in a service, cleaning, or restoration business is a plus but not required.
• A Associates degree is preferred; additional training in marketing or office administration is an advantage.

Responsibilities

• Support day-to-day marketing and office operations.
• Manage incoming calls, emails, and customer inquiries.
• Coordinate appointment scheduling and follow-ups.
• Assist with photos, videos, social media posts, and local promotions.

Skills

Communication

Customer Service

Admin Support

Marketing Basics

Sales Support

Office Software

Organization

Education

Associate degree preferred

Tools

MS Office

CRM software

Job description

Company Description

Thomas' Carpet Cleaning & Restoration Services, LLC is a professional cleaning and restoration company dedicated to delivering exceptional care and service for every home and business. The team treats every job, from minor carpet cleaning to major flood or fire damage restoration, with the same level of attention, responsiveness, and respect. Services include structural drying and certified mold and sewage remediation, carpet, upholstery, air duct cleanining, tile and grout, and commercial cleaning, .

Role Description

The Marketing Office Assistant is a full-time, on-site role based in Clarksville, TN. This position supports day-to-day marketing and office operations, including managing incoming calls, emails, and customer inquiries, and coordinating appointment scheduling and follow-ups. The role involves assisting with marketing activities such as photograpy, video's, social media posts, promotional materials, and local outreach to increase brand visibility and support sales efforts. The Marketing Office Assistant helps maintain organized records, prepares simple reports, and supports communication between the field teams and the office. This role contributes to a positive customer experience by providing timely information, courteous service, and reliable administrative support.

Qualifications

• Candidates should possess strong Communication skills to interact clearly and professionally with clients, team members, and vendors.
• Candidates should possess solid Customer Service skills to handle inquiries, resolve issues, and ensure a positive experience for every client.
• Candidates should possess Administrative Assistance skills to manage scheduling, documentation, data entry, and general office tasks.
• Candidates should possess foundational Marketing skills to support social media updates, promotions, and local advertising efforts.
• Candidates should possess basic Sales support skills to assist with leads follow-up, service inquiries, and simple quotations.
• Proficiency with common office software (e.g., email, word processing, spreadsheets) is beneficial.
• Strong organizational skills, attention to detail, and reliability in a fast-paced service environment are preferred.
• Prior experience in a service, cleaning, or restoration business is a plus but not required.
• A Associates degree is preferred; additional training in marketing or office administration is an advantage.