Marketing Manager, Patient Services Strategy, Gastroenterology

AbbVie; Illinois; On-site; USD 120,000 - 160,000; Full time

Job summary

AbbVie is seeking a Marketing Manager, Patient Services Strategy in Gastroenterology to drive the patient support program for Skyrizi GI. You will partner with US Commercial Brand Team and US Patient Services to shape strategy, design assets, and measure performance.

The role requires brand, digital, and patient service marketing experience, with a focus on improving patient treatment experiences and navigating PSP components in a fast-paced, matrix environment.

Qualifications

• Bachelor’s degree required; MBA or advanced degree strongly preferred.
• 5+ years of marketing experience in pharmaceutical/biotech or healthcare services.
• Deep commitment to supporting patients and improving their treatment experience.
• Understanding of PSP vision and strategy and ability to navigate PSP components.

Responsibilities

• Operates in the finer details, executing on marketing projects leading up to larger program initiatives
• Support leadership creation of PSP strategic & tactical planning by providing strategic lens
• Establish and maintain relationships with commercial business partners in sales, managed healthcare, trade and marketing teams
• Builds awareness of PSP offerings throughout brand teams by socializing content
• Provides AbbVie Patient Services input to Brand marketing executions and messaging
• Facilitates discussion of operational opportunities & efficiencies between APS teams and brands
• Manages marketing program assets, updating and refining as needed
• Defines and tracks KPIs for patient support programs and informs strategic recommendations
• Supports development and optimization of omnichannel patient/provider engagement strategies
• Manages marketing materials through review processes to ensure accuracy and compliance
• Leads cross-functional workstreams and influences stakeholders to drive alignment
• Experience with patient support programs, specialty pharmacy, reimbursement support, hub services, or care model design preferred

Skills

Brand marketing

Project management

Stakeholder communication

Agile methodologies

Education

Bachelor’s degree

MBA or advanced degree

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Marketing Manager, Patient Services Strategy, Gastroenterology plays an important role in the development of our patient support strategies. This position directly interacts with brand partners ensuring both patient and provider needs are met. The position is a critical linkage point between the US Commercial Brand Team and the US Patient Services for Skyrizi Ulcerative Colitis and Crohn’s Disease Gastroenterology. This role is responsible for overall Skyrizi Gastroenterology Patient Support Program performance and accountability, including program marketing strategy, design, brand alignment, asset execution, and program performance. This person will be responsible for supporting program enhancements, program launches, partnering with brand Sales and Marketing, Legal/Compliance, and additional stakeholders to create exceptional patient treatment plan experiences.

Major Responsibilities

• Operates in the finer details, executing on marketing projects leading up to larger program initiatives

• Support leadership creation of PSP strategic & tactical planning by providing strategic lens

• Establish and maintain appropriate relationships with commercial business partners in sales, managed healthcare, trade and marketing teams

• Builds awareness of PSP offerings throughout brand teams by socializing content with brand team members (managers, and fellow associate directors)

• Provides AbbVie Patient Services (APS) input to Brand marketing executions, identifying and resolving incongruencies, and synergizing messaging

• Facilitates discussion of operational opportunities & efficiencies between APS teams and brands

• Manages marketing program assets, updating and refining as needed

• Defines and tracks key performance indicators for patient support programs, using performance data, patient insights, and stakeholder feedback to identify optimization opportunities and inform strategic recommendations.

• Supports development and optimization of omnichannel patient and provider engagement strategies across digital, print, field, and partner channels.

• Manages marketing materials through appropriate review processes, ensuring marketing assets are accurate, compliant, on-brand, and delivered on timeline.

• Leads cross-functional workstreams and influences stakeholders without direct authority to drive alignment, decision‑making, and execution.

• Experience with patient support programs, specialty pharmacy, reimbursement support, access services, hub services, or care model design preferred.

Significant Work Activities

• Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8-hour day)

Qualifications

• Bachelor’s degree required; MBA or advanced degree strongly preferred

• 5+ years of marketing experience in pharmaceutical / biotech or healthcare services; brand, digital, and patient service marketing experience strongly preferred

• Deep commitment to supporting patients and improving their treatment experience

• Understands overall Patient Support Program (PSP) vision and strategy, helps define, document, and communicate the vision

• Understands and can navigate PSP components to help troubleshoot issues and maximize overall program performance

• Strong project management skills with the ability to prioritize, influence, and execute in a fast-paced, matrix environment

• Understands business and compliance guardrails and asks appropriate questions to drive business forward

• Understanding of brand positioning, campaign management, budget management, and marketing fundamentals.

• Strong background in consumer or HCP marketing, patient engagement, retention strategies.

• Proficient planning and organization skills, attention to detail, execution, and follow-through.

• Experience and ability to manage and lead various external partnerships and maintain their budgets, including agencies and vendors, is a must.

• Excellent communication (oral, written, and presentation) and interpersonal skills with the proven ability to simplify complex information and tailor messaging to different audiences.

• Experience in agile ways of working, market asset management tool (Promomats, MedComms, OCE, etc)

Additional Information

• Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employer remains in the Company’s sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

What AbbVie Has to Offer

Our work can—and does—have a tangible, lasting impact on millions of people. But it’s not just the results that matter. How we achieve them matters, too. Leading with purpose, we work to build a more sustainable future for generations to come. We do that by putting our expertise, resources and talent to work to make a real difference for patients, communities and our world.