Manager, Patient Services Strategy, Gastroenterology

BioSpace; Mettawa (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Job summary

A leading biopharmaceutical company in Mettawa seeks a Manager, Patient Services Strategy for Gastroenterology. This role includes developing patient support strategies, ensuring effective program performance, collaborating with various stakeholders, and enhancing patient treatment experiences. Candidates should have a strong marketing background, project management skills, and a Bachelor's degree, preferably with an MBA. The position offers competitive compensation and benefits.

Qualifications

• 5+ years of marketing experience in pharmaceutical/biotech or healthcare services.
• Strong project management skills with the ability to prioritize in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong project management skills with the ability to prioritize, influence, and execute in a fast-paced, matrix environment.
• Understand the fundamentals of brand positioning, campaign management, and marketing budget management.

Responsibilities

• Develop patient support strategies and ensure patient and provider needs are met.
• Drive modeling and identify analytic needs for program performance.
• Build relationships with commercial business partners and brand teams.
• Navigates PSP components to troubleshoot issues and maximize performance.
• Executes on projects leading up to larger program initiatives.
• Supports PSP strategic and tactical planning with a strategic lens.
• Maintains relationships with sales, managed healthcare, trade and marketing teams.
• Socializes PSP offerings with brand team members to build awareness.
• Provides input to Brand marketing, aligns messaging and resolves incongruencies.

Skills

Marketing experience in pharmaceutical/biotech

Project management skills

Customer engagement strategies

Communication skills

Agile ways of working

Patient engagement

Budget management

Education

Bachelor's degree

MBA or advanced degree

Job description

Manager, Patient Services Strategy, Gastroenterology at BioSpace

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, neuroscience, and eye care, and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at https://www.abbvie.com.

Job Description

The Manager, Patient Services Strategy, Gastroenterology plays an important role in the development of our patient support strategies. This position directly interacts with brand partners ensuring both patient and provider needs are met. The position is a critical linkage point between the US Commercial Brand Team and the US Patient Services for Skyrizi & RINVOQ Gastroenterology. This role is responsible for overall Skyrizi & Rinvoq Gastroenterology Patient Support Program performance and accountability, including program strategy, design, brand alignment, execution, and performance. This person will be responsible for supporting program enhancements, program launches, partnering with Sales and Marketing, Legal/Compliance, and additional stakeholders to create exceptional patient treatment plan experiences.

Major Responsibilities

• Understands the overall Patient Support Program (PSP) vision and strategy, helps define, document, and communicate the vision
• Helps drive modeling and identify analytic needs with the Director, collecting key data points to validate program performance
• Supports development of Care Model development for new indication launches
• Understands and can navigate PSP components to help troubleshoot issues and maximize overall program performance
• Operates in the finer details, executing on projects leading up to larger program initiatives
• Support leadership creation of PSP strategic & tactical planning by providing strategic lens
• Establish and maintain appropriate relationships with commercial business partners in sales, managed healthcare, trade and marketing teams
• Builds awareness of PSP offerings throughout brand teams by socializing content with brand team members (managers, ADs)
• Provides AbbVie Patient Services (APS) input to Brand marketing executions, identifying and resolving incongruencies, and synergizing messaging
• Facilitates discussion of operational opportunities & efficiencies between APS teams and brands
• Understands business and compliance guardrails and asks appropriate questions to drive business forward
• Works to identify customer, access, and program industry trends to enhance current patient support programs

Significant Work Activities

• Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8-hour day)

Qualifications

• Bachelors degree required; MBA or advanced degree strongly preferred
• 5+ years of marketing experience in pharmaceutical / biotech or healthcare services; brand, digital, and patient service marketing experience strongly preferred
• Deep commitment to supporting patients and improving their treatment experience
• Strong project management skills with the ability to prioritize, influence, and execute in a fast-paced, matrix environment
• Understand the fundamentals of brand positioning, campaign management, and marketing budget management
• Strong background in customer and/or patient engagement, service, and retention strategies
• Proficient planning and organization skills, attention to detail, execution, and follow-through
• Experience and ability to manage and lead various external partnerships and maintain their budgets, including agencies and vendors, is a must
• Excellent communication (oral, written, and presentation) and interpersonal skills with the proven ability to simplify complex information and tailor messaging to different audiences
• Demonstrated knowledge of reimbursement pathways, affordability programs (Copay, bridge, PAP), and patient support operations highly preferred
• Experience in agile ways of working is a bonus

Additional Information

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Health Care Provider

Industries

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