Marketing Manager - Arizona Biltmore

BENCHMARK; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

Pyramid Global Hospitality’s Arizona Biltmore property in Phoenix seeks a Marketing Manager to bring the Arizona Biltmore story to life across guest touchpoints. You will lead integrated marketing for dining, wellness, events and experiences, shaping campaigns and content that engage guests and drive revenue.

Reporting to resort leadership, you’ll partner with Food & Beverage, Revenue Management, and brand teams to deliver measurable results.

Qualifications

• High School Diploma or GED; Bachelor's degree preferred in marketing or PR.
• At least 2 years of marketing experience, preferably in luxury hospitality, lifestyle hotels, resorts, or related industry.

Responsibilities

• Execute integrated resort marketing strategies across digital, social, email, web, paid media, on-property channels, Hilton and LXR platforms to drive awareness and revenue.
• Evolve the resort’s brand voice to reflect heritage, desert setting, architectural significance and modern luxury positioning.
• Develop campaigns for guestrooms, dining, nightlife, spa, pools, events and meetings to drive revenue.
• Collaborate with F&B leadership to promote restaurants, bars, culinary experiences and seasonal activations.
• Manage marketing calendar, campaigns and performance reporting to leadership.

Skills

Marketing

Brand storytelling

Campaign management

Social media

Digital marketing

Education

High School Diploma or GED

Bachelor's degree in marketing or public relations

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook

What you will have an opportunity to do:

As a Marketing Manager, you will help bring the Arizona Biltmore story to life across every guest touchpoint. From the resort’s iconic history and architecture to dining, wellness, pools, seasonal programming, events and destination experiences, you will support integrated marketing efforts designed to build awareness, deepen engagement and drive profitable revenue.

ESSENTIAL FUNCTIONS

• Execute integrated resort marketing strategies: Support the development and rollout of property-specific campaigns across digital, social, email, web, paid media, on-property channels, Hilton and LXR platforms to drive awareness, engagement and profitable revenue.
• Bring the Arizona Biltmore brand to life: Help protect and evolve the resort’s distinctive voice and visual identity, ensuring marketing reflects its iconic heritage, desert setting, architectural significance and modern luxury positioning.
• Market the full resort experience: Develop and execute campaigns supporting guestrooms and suites, dining and nightlife, spa and wellness, pools, seasonal experiences, special events, meetings, weddings and other revenue-generating resort offerings.
• Drive Food & Beverage marketing strategy: Partner closely with Food & Beverage leadership to develop and execute integrated marketing plans for Arizona Biltmore’s restaurants, bars, culinary experiences and seasonal activations, positioning each outlet distinctively while supporting the broader resort brand.
• Strengthen the resort’s culinary storytelling: Collaborate with chefs, mixologists and Food & Beverage leaders to uncover compelling stories, signature dishes, cocktails and experiences that differentiate Arizona Biltmore and build its reputation as a leading culinary destination.
• Develop profitable, revenue-driving campaigns: Create targeted campaigns and promotions designed to increase restaurant covers, average check, outlet revenue and profitability, balancing compelling guest offers with clear commercial objectives and measurable return on investment.
• Grow local Food & Beverage demand: Build awareness and visitation among Phoenix and Scottsdale audiences through locally relevant campaigns, partnerships, events, social content and targeted digital marketing, establishing Arizona Biltmore’s dining experiences as destinations in their own right.
• Identify incremental revenue opportunities: Partner with Revenue Management and resort leadership to identify opportunities to increase capture from both resort guests and local audiences through strategic packages, cross-promotion, upselling and experience-driven campaigns.
• Support social media strategy and community management: Help manage the resort’s social presence, identifying culturally relevant content opportunities, engaging with the community and leveraging guest, influencer and partner content to extend the brand’s reach.
• Coordinate photo and video production: Support property shoots from concept and shot-list development through on-site execution, asset organization and deployment across marketing channels.
• Maintain digital and eCommerce presence: Ensure resort, restaurant, spa and experience content is accurate, compelling and optimized across owned websites, Hilton channels, third-party platforms, listings and other digital touchpoints.
• Develop local partnerships and programming support: Identify opportunities to collaborate with Phoenix and Arizona-based brands, makers, cultural organizations and partners that strengthen the resort’s connection to the destination and create relevant guest experiences.
• Own campaign execution from brief to launch: Develop project briefs, coordinate creative needs, manage timelines and approvals, and partner with internal teams, agencies and vendors to ensure campaigns launch accurately and on schedule.
• Manage the resort marketing calendar: Work closely with events coordinator to maintain visibility into seasonal campaigns, offers, programming, events, content needs and key commercial periods to ensure coordinated execution across departments.
• Report on marketing performance: Prepare monthly reporting and campaign analyses, translating performance into actionable insights for Marketing, Sales, Food & Beverage, Revenue Management and resort leadership.
• Stay ahead of luxury hospitality and destination trends: Monitor emerging marketing platforms, technologies, cultural trends and consumer behaviors relevant to luxury travel, wellness, culinary experiences and the Phoenix and Scottsdale market.
• Serve as a brand steward: Ensure all marketing communications meet Arizona Biltmore, LXR Hotels & Resorts and Hilton brand standards while preserving the property’s unique identity and sense of place.

What are we looking for?

Education

High School Diploma or GED Bachelors' Degree, preferred with an emphasis in marketing or public relations

Experience

At least (2) two years of marketing experience, preferably within luxury hospitality, lifestyle hotels, resorts, restaurants, travel or a related industry.

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.