Marketing Department Undergraduate Research Assistant – Phone Survey

Penn State University; University Park (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

The Marketing Department at a leading university is hiring undergraduate research assistants for a customer feedback project. Responsibilities include conducting phone surveys and recording notes. Ideal candidates are strong communicators, adaptable, and able to work independently. Opportunity to gain experience while collaborating with faculty and graduate students.

Qualifications

• Strong English speaker.
• Ability to manage tasks under pressure.
• Commitment to confidentiality.

Responsibilities

• Conduct phone surveys with customers.
• Record notes after each call.
• Work in assigned office or remotely.

Skills

Communication

Independence

Adaptability

Job description

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

The Department of Marketing in the Smeal College of Business is seeking undergraduate research assistants to support a phone-based customer feedback project. Research assistants will collaborate with graduate students and faculty researchers. Telephones will be provided.

Duties & Responsibilities:

• Conduct phone surveys with customers
• Record notes after each call
• Work either in an assigned office or remotely from a quiet location with a stable internet/phone connection

Qualifications:
• Strong English speaker
• Strong communication skills
• Ability to work independently and manage tasks under pressure
• Adaptability to different situations
• Commitment to confidentiality

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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