Marketing Dept Undergraduate Research Assistant - Phone Survey

The Pennsylvania State University; University Park (PA, TX); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking undergraduate research assistants to support a phone-based customer feedback project. This role offers the opportunity to collaborate with graduate students and faculty researchers, enhancing your research skills while contributing to meaningful projects. You will conduct phone surveys, record customer feedback, and have the flexibility to work either in an office or remotely. Join a diverse and inclusive community that values individual uniqueness and fosters a culture of collaboration and respect. This is a fantastic opportunity to gain hands-on experience in research while making a difference.

Qualifications

• Strong English speaking and communication skills are essential.
• Ability to work independently and manage tasks effectively.

Responsibilities

• Conduct phone surveys with customers to gather feedback.
• Record notes after each call to ensure accurate data collection.

Skills

English speaking skills

Communication skills

Independence

Task management

Adaptability

Confidentiality

Job description

APPLICATION INSTRUCTIONS:

• Current Penn State employees (faculty, staff, technical service, or students) should log in to Workday to complete the internal application process. Please do not apply here; apply internally through Workday.
• Current Penn State students (not previously employed at the university) seeking employment should log in to Workday to complete the student application process. Please do not apply here; apply internally through Workday.
• Applicants who are not current employees or students should click "Apply" and complete the external application process.

Note: Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Department of Marketing at the Smeal College of Business is seeking undergraduate research assistants to support a phone-based customer feedback project. Research assistants will collaborate with graduate students and faculty researchers. Telephones will be provided.

Duties & Responsibilities:

• Conduct phone surveys with customers
• Record notes after each call
• Work either in an assigned office or remotely from a quiet location with a stable internet/phone connection

Qualifications:

• Strong English speaking skills
• Strong communication skills
• Ability to work independently and manage tasks under pressure
• Adaptability to different situations
• Commitment to confidentiality

The Pennsylvania State University is committed to advancing diversity, equity, inclusion, and sustainability. We embrace individual uniqueness, foster a culture of inclusion, and value diversity as a core strength of our community.

CAMPUS SECURITY CRIME STATISTICS:

Penn State publishes an Annual Security and Fire Safety Report (ASR) in compliance with the Jeanne Clery Act and Pennsylvania law. This report includes crime statistics and campus security policies, available for review here.

Employment will require successful completion of background checks in accordance with university policies.

EEO IS THE LAW

Penn State is an equal opportunity employer committed to diversity and inclusion. For accommodations due to disabilities, contact 814-865-1473.

Additional resources: Federal Contractors Labor Law Poster, PA State Labor Law Poster, Affirmative Action, Penn State Policies, Copyright Information.