Marketing Coordinator LLH

101 Riverside Hospital, Inc.; Virginia (MN); On-site; USD 27,000 - 35,000; Full time

Job summary

Riverside Health in Williamsburg, VA is seeking a receptionist/administrative support for the marketing team. You will handle phones, schedule meetings, assist events, and engage prospects to meet with a sales advisor.

Requires a Bachelor’s in Marketing/Communicaton (preferred), 1 year in customer care or marketing, and a valid driver’s license for occasional driving. This role supports the marketing department and community outreach efforts.

Qualifications

• Education: Bachelor's degree in Marketing/Communication or related field preferred.
• Experience: 1 year customer care or marketing/sales required.
• Licenses: valid driver's license; driving RHS business 25%+ of the time.

Responsibilities

• Answering phones and provide general customer service.
• Schedule customer appointments with sales advisor.
• Plan and coordinate marketing events with the team.
• Maintain CRM records and generate marketing reports.
• Be the first contact for customers and route inquiries.
• Attend external marketing events and educate the public.

Skills

Customer service

Scheduling

Public speaking

Networking

Education

Bachelors Degree (Marketing/Communication)

Tools

CRM software

Microsoft Office

Job description

Job Location and Compensation

Williamsburg, Virginia Hiring Range $19.70 - $25.63/Hourly. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Works under the supervision of the Director of Marketing and provides a wide range of general receptionist, clerical and administrative duties for the marketing department as well as community outreach and event planning and coordination. This individual is responsible for engaging prospects at networking events and encouraging them to meet with a sales advisor.

Responsibilities

• answering phones and providing general customer service.


• scheduling customer appointments with sales advisor.


• scheduling meetings.


• planning and orchestrating marketing events with fellow team members.


• This individual may do some occasional public speaking and have the ability to think on their feet and problem solve.


• Responsible for the customer as the first point of contact of the facility or department.


• Responds timely to incoming calls and answers questions routing to team members as necessary.


• Provides guidance as reserved clients navigate the moving process and completes paperwork with clients as needed.


• Maintains all files for the department.


• All new leads entered into CRM software.


• Waitlist and Reservation hard files maintained.


• Phone calls, appointments, email and mail correspondence with customers documented in CRM.


• Works with marketing team to plan prospecting events.


• Implements plan through coordination of services.


• Works with stakeholders to coordinate group meetings.


• Communicates events and meetings with other departments appropriately.


• Completes required marketing reports to include daily resident report, board reports, maintenance renovation report, competitive market analysis reports, etc.


• Generates letters and mailings for prospects and Advantage Club members.


• Updates social media platforms with lifestyle bites from Warwick Forest to generate leads and encourage engagement.


• Maintains marketing supply inventory by checking stock to determine inventory level, anticipating needed supplies; evaluating new products, placing and expediting orders for supplies, verifying receipt of supplies.


• Attends external marketing events and trade shows and other venues to educate the public about Warwick Forest.


• Motivates prospects to visit Warwick Forest to meet with an advisor and learn more about lifestyle and options.


• Manages appointments and meetings for the marketing team.


• Prioritizes schedule with strong focus on customer first.

Hard Skills

Hard skills should include: proficient with Microsoft office suite and other office and presentation software. Ability to learn new platforms quickly and become the expert on customer relationship management (CRM) software to improve utilization and reporting, Work with the marketing team to spearhead initiatives for process improvement to meet occupancy goals.

Qualifications

• Education: Bachelors Degree, Marketing/Communication or Related (Preferred)


• Experience: 1 year Customer Care/Support or marketing/sales (Required)


• Licenses and Certifications: Drives personal vehicle for RHS business 25% or more of the time to perform essential functions of the job


• Valid Drivers License Required

Company Culture

By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.