Marketing & Community Relations Specialist

Billings Federal Credit Union; Billings (MT); On-site; USD 42,000 - 66,000; Full time

Job summary

Billings Federal Credit Union is seeking a Marketing & Community Relations Specialist to lead local campaigns promoting our products and community mission. This on-site role in Billings, MT requires creating materials, managing social media content, and coordinating events with community partners.

You will research member needs, align messages with cross-functional teams, and measure campaign performance to boost engagement and brand awareness in our region.

Qualifications

• Strong communication and customer service to engage members, partners and the community.
• Market research and marketing strategy to analyze trends and campaigns.
• Sales and marketing to support initiatives and cross-sell products.
• Experience in financial services or community orgs; proficient with social media and digital tools; strong writing and presentation skills.
• Bachelor’s degree in Marketing, Communications, Business, or related field or equivalent experience.

Responsibilities

• Plan and execute marketing campaigns promoting products, services and community mission.
• Develop marketing materials and manage social media and digital content.
• Coordinate events and sponsorships and build relationships with community partners.
• Conduct market research to identify member needs and growth opportunities.
• Collaborate with internal teams to ensure consistent messaging.
• Track campaign performance and provide input on marketing strategies.

Skills

Communication

Customer service

Market research

Marketing strategy

Sales

Social media

Digital marketing tools

Writing skills

Presentation skills

Education

Bachelor's degree in Marketing/Communications/Business

Tools

Social platforms

Job description

Role Description

The Marketing & Community Relations Specialist is a full-time, on-site role based in Billings, MT. This position is responsible for planning and executing marketing campaigns that promote the credit union’s products, services, and community-focused mission. Daily activities include developing marketing materials, managing social media and digital content, coordinating events and sponsorships, and building relationships with community partners and local organizations. The Specialist will conduct market research to identify member needs and opportunities for growth, collaborate with internal teams to ensure consistent messaging, and support branch-level promotional activities. This role also involves representing the credit union at community events, tracking campaign performance, and providing input on marketing strategies that enhance member engagement and brand awareness.

Qualifications

• Candidates should possess strong Communication and Customer Service skills to engage members, partners, and community organizations effectively.


• Candidates should possess Market Research and Marketing Strategy skills to analyze trends, identify opportunities, and develop targeted campaigns.


• Candidates should possess Sales and Marketing skills to support promotional initiatives, cross-selling of products, and member acquisition efforts.


• Relevant qualifications include experience in financial services or community-based organizations, proficiency with social media and digital marketing tools, and strong writing and presentation skills.


• A bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience, is required.


• Ability to work on-site in Billings, MT, manage multiple projects, and collaborate with cross-functional teams is essential.