Marketing & Community Relations Specialist

Billings-Federal-Credit-Union; Billings (MT); On-site; USD 60,000 - 75,000; Full time

Job summary

Billings-Federal-Credit-Union is seeking a Marketing & Community Relations Specialist based in Billings, MT. The role focuses on planning and executing campaigns that promote products, services, and the credit union’s community mission.

You will develop materials, manage digital content, and coordinate events and sponsorships. The ideal candidate will have strong communication and market research skills, experience in financial services, and the ability to collaborate with cross-functional teams

Qualifications

• Strong communication and customer service skills to engage members, partners, and community organizations.
• Market research and marketing strategy to analyze trends and develop targeted campaigns.
• Sales and marketing to support promotions and member acquisition.
• Experience in financial services or community-based organizations; proficiency with social media and digital marketing tools; strong writing and presentation skills.
• Bachelor’s degree in Marketing, Communications, Business, or related field, or equivalent combination of education and experience.
• Ability to work on-site in Billings, MT, manage multiple projects, and collaborate with cross-functional teams.

Responsibilities

• Plan and execute marketing campaigns to promote products, services, and community mission.
• Develop marketing materials and digital content.
• Manage social media and online content.
• Coordinate events and sponsorships with community partners.
• Build relationships with local organizations and members.
• Conduct market research to identify member needs and growth opportunities.
• Collaborate with internal teams to ensure consistent messaging.
• Track campaign performance and provide input on strategy.

Skills

Communication

Customer Service

Market Research

Marketing Strategy

Sales

Cross-functional collaboration

Project management

On-site work

Social Media

Digital Marketing

Writing

Presentation

Education

Bachelor's degree in Marketing/Communications/Business

Job description

Role Description

The Marketing & Community Relations Specialist is a full-time, on-site role based in Billings, MT. This position is responsible for planning and executing marketing campaigns that promote the credit union’s products, services, and community-focused mission. Daily activities include developing marketing materials, managing social media and digital content, coordinating events and sponsorships, and building relationships with community partners and local organizations. The Specialist will conduct market research to identify member needs and opportunities for growth, collaborate with internal teams to ensure consistent messaging, and support branch-level promotional activities. This role also involves representing the credit union at community events, tracking campaign performance, and providing input on marketing strategies that enhance member engagement and brand awareness.

Qualifications

• Candidates should possess strong Communication and Customer Service skills to engage members, partners, and community organizations effectively.
• Candidates should possess Market Research and Marketing Strategy skills to analyze trends, identify opportunities, and develop targeted campaigns.
• Candidates should possess Sales and Marketing skills to support promotional initiatives, cross-selling of products, and member acquisition efforts.
• Relevant qualifications include experience in financial services or community-based organizations, proficiency with social media and digital marketing tools, and strong writing and presentation skills.
• A bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience, is required.
• Ability to work on-site in Billings, MT, manage multiple projects, and collaborate with cross-functional teams is essential.