Marketing, Communications and Engagement Manager

ISS Facility Services - North America; Boulder (CO); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Leave program

Job summary

ISS Facility Services - North America is seeking a Communications expert to lead internal communications for the food program across multiple business units. You will plan and execute communication initiatives, drive employee engagement, andDevelop compelling content including videos and infographics for diverse channels.

The role requires strong writing/editing, stakeholder management, and a passion for great food and hospitality within a fast-paced environment.

Qualifications

• Bachelor's degree in journalism, marketing, public relations or a related field preferred
• 1-3 year experience in internal communications
• Passion for great food and hospitality
• Strong verbal, writing and editing skills
• Ability to thrive in a fast-paced and dynamic environment
• Detail-oriented with strong organizational, strategic and customer service skills
• Team player with sound judgment that welcomes feedback

Responsibilities

• Plan, coordinate, organize and execute internal communication initiatives for the food program
• Lead local and regional engagement activities through communication, activation, programming and events
• Develop and execute communication plans to engage employees
• Write, edit and produce content including videos and infographics for digital channels
• Review and edit internal communications for accuracy and tone
• Drive development of new content and experiment with delivery channels
• Foster community partnerships with local farms and vendors
• Maintain communications platforms to relay the client’s story across business units

Job description

This role is a communications expert with a passion for real food and unique storytelling.

This role will work closely with the broader Marketing, Communications and Engagement of clients HR, Workplace Experience, Real Estate – Facilities Team and Food Teams.

The MCE Manager is a champion, guardian, advocate and ambassador the food program and how we represent the core values and initiatives.

The MCE Manager will plan, coordinate, organize and execute overall internal communication initiatives, including both proactive and reactive messaging, to advance the primary objectives of the food program. This position will also lead all local and regional engagement activities through communication, internal activation, educational programming and community events.

Responsibilities

• Strategically align MCE efforts across RTP-WIC-SJQ by proactively identifying areas of opportunity with the customer-facing/partner team. Identify scalable solutions and develop supporting tools and resources
• Drive thought leadership to effectively guide local teams, key stakeholders and project initiatives to achieve overall program goals
• Develop and execute communication plans that engage the to drive and promote employee engagement
• Write, edit and produce compelling content, including videos, communication materials and infographics that can be used across a variety of digital channels.
• Review and edit essential internal communications, presentations, tools and resources before dissemination to ensure accuracy and tone
• Create and coordinate communication efforts that support broad initiatives and local campaigns.
• Drive the development of new content; experiment with ‘outside-the-box’ delivery channels for communication.
• Facilitate community partnerships with local farms, independent purveyors and innovators in the food space.
• Maintain communication platforms for relaying and archiving the client’s story in a strategic way that supports a variety of business units and their users
• Support the brand, visual identity and voice on a local level for each individual business unit and their users.
• Support all food team members by providing guidance and direction for the planning and execution of local campaigns and events
• Build and maintain core relationships with local stakeholders (client, business units, partners and local communities) to develop memorable experiences
• Establish and track ROI that links employee communications programs to engagement and organization performance

Key Skill Requirements

• Bachelor's degree in journalism, marketing, public relations or a related field preferred
• 1-3 year experience in internal communications
• Passion for great food and hospitality
• Strong verbal, writing and editing skills
• Ability to thrive in a fast-paced and dynamic environment
• Detail-oriented with strong organizational, strategic and customer service skills
• Team player with sound judgment that welcomes feedback and has an inquisitive nature
• Ability to work autonomously within the framework of established approval channels
• Excellent change management skills, including the ability to anticipate risk and offer recommended solutions
• Demonstrated track record in managing a variety of stakeholders while delivering against multiple projects simultaneously
• Experience in video production, video editing software and video/camera operation
• Proficient in Microsoft Suite, presentation development and word processing
• Passion for storytelling as it relates to good food and food care and sustainability

HSEQ Compliance:

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $115000.00 per year- $130000.00 per year. Final compensation will be determined based on experience and skills, and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.