Marketing Cloud Specialist

Loyola University Chicago; Chicago (IL); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Loyola University Chicago seeks a Marketing & Communications Specialist to manage web administration and digital marketing for the Advancement division. You will oversee CMS, Salesforce Marketing Cloud, and related platforms, building templates, optimizing content, and leading email campaigns with data-driven strategies.

Responsibilities include coordinating data flow between Salesforce components, developing online event registrations and donation pages, and ensuring best practices in email

Qualifications

• Bachelor's degree and a minimum of two (2) years of experience in digital marketing, including web content development, HTML email, and Salesforce Marketing Cloud experience.
• HTML and CSS experience; proficiency with HTML editing applications; proficiency with Photoshop or equivalent image editing applications; experience developing and distributing bulk email campaigns; proficiency coding AMPscript for email marketing in Marketing Cloud; SQL.

Responsibilities

• Oversee CMS and digital platforms (Salesforce, Marketing Cloud, T4, Kindsight connect, CVENT) to ensure alignment with Advancement priorities.
• Ensure data flow between Salesforce ecosystem components (Salesforce, Marketing Cloud, Cvent).
• Manage online event registrations, donation pages, microsites, survey forms, and email invitations for Advancement.
• Edit and optimize images and content for online use; develop reusable web templates for non-technical staff.
• Lead web analytics using Google Analytics and SiteImprove to monitor performance and guide digital strategy.
• Develop HTML emails in Marketing Cloud with dynamic content, AMPscript, SQL, data extensions, and journeys.

Job description

Job Title

MARKETING & COMM SPECIALIST

Position Number

8102872

Location

Chicago-Water Tower Campus

Work Modality

Hybrid - 4 In-Person

Contract Type

Full-Time

Duties and Responsibilities

The Marketing Cloud Administrator manages web administration and digital marketing efforts for the University's Advancement division. This role oversees CMS and various digital platforms (Salesforce, Marketing Cloud, T4, Kindsight connect, CVENT), ensuring alignment with institutional priorities while managing online event registrations, donation pages, microsites, surveys, and email invitations. They develop user-friendly web templates, optimize online content, and lead web analytics using Google Analytics and SiteImprove. In Marketing Cloud, they build dynamic email campaigns using HTML, AMPscript, data extensions, journeys, and SQL, oversee data segmentation and automation, and ensure compliance with email best practices. With expertise in web development, digital marketing, and data-driven strategy, this position enhances the University's online engagement and communications.

Web Administration & Management

• Oversee the utilization of CMS and various digital platforms (e.g., Salesforce, Marketing Cloud, T4, Kindsight connect, CVENT) by the University. Coordinate with Advancement, University Marketing and Communications, and ITS to ensure environments are meeting priorities.
• Ensure the correct flow of data in the Salesforce ecosystem between Salesforce, Marketing Cloud, and Cvent.
• Manage the design and creation of online event registrations, online donation pages, websites, microsites, survey forms, and email invitations for the Advancement division.
• Edit and optimize images and content for use online.
• Manage the development of web templates that can be easily used and modified by non-technical staff.
• Act as the lead for web analytics, utilizing Google Analytics and SiteImprove to monitor site performance, identify opportunities for improvement, and collaborate with stakeholders to optimize digital strategies.
• Ensure content follows guidelines for best practices (meta tags, alt text, internal linking).
• Oversee content lifecycle management (publishing, updating, and archiving) to maintain brand consistency and optimize user experience.

Marketing Cloud

• Develops and maintains a thorough understanding of the technical workings of HTML email, including coding techniques and best practices to ensure consistent display of content in a wide range of email clients.
• Understands and utilizes all features/capabilities of the Salesforce Marketing Cloud platform, including:
  • Develops personalized/dynamic email messages, landing pages, and automated campaigns, with proficiency in HTML for customization and optimization.
  • Segments and pulls dynamic subscribers/contacts for campaigns.
  • Queries data with SQL, sets up content blocks and personalization within emails using AMPscript.
  • Builds data extensions and journeys for use in email delivery.
• Leads the collection of email analytics and reports on email performance to colleagues and partners.
• Understands industry best practices, email regulations, and compliance measures related to email development (such as CAN-SPAM and other relevant data/privacy regulations).

Minimum Education and/or Work Experience

Bachelor's degree in related field supplemented with 2-3 years work experience in related field.

Qualifications

• Bachelor's degree and a minimum of two (2) years of experience in digital marketing, including web content development, HTML email, and experience working in Salesforce Marketing Cloud.
• HTML and CSS experience; proficiency with HTML editing applications; proficiency with Photoshop or equivalent image editing applications; experience developing and distributing bulk email campaigns; proficiency coding AMPscript for email marketing in Marketing Cloud; SQL.

Preferred Qualifications

• Working knowledge of donor and fundraising databases, preferably Kindsight ascend.
• Familiarity with CMS platforms and best practices, preferably Terminal4 (T4) and Salesforce Experience Cloud.

Certificates/Credentials/Licenses

Obtain Salesforce Marketing Cloud Associate certification within six months of starting the role.

Computer Skills

• Proficient in Microsoft Office Suite.
• Working knowledge of donor and fundraising databases, preferably Kindsight's ascend.
• Advanced working knowledge of Salesforce Marketing Cloud.
• Proficiency in HTML, CSS, SQL, and integrating them into a CMS.

Supervisory Responsibilities

No

Special Instructions to Applicants

As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago's mission, candidates should consult our website at www.luc.edu/mission/. For information about the university's focus on transformative education, they should consult our website at www.luc.edu/transformativeed.

About Loyola University Chicago

Founded in 1870, Loyola University Chicago is one of the nation's largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact.

With 15 schools, colleges, and institutes-including Business, Law, Medicine, Nursing, and Health Sciences-Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation's top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country's most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world.

Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here.

Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University's Nondiscrimination Policy.

Open Date

03/26/2026

Position Maximum Salary or Hourly Rate

$85,000/ann

Position Minimum Salary or Hourly Rate

$75,000/ann