Marketing Automation (SFMC) Engineer

AbbVie; United States; Hybrid; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

AbbVie is seeking a Marketing Automation Platform Engineer within its Business Technology Solutions team. You will independently engineer and optimize data, software, and technology solutions to address critical business needs, focusing on Salesforce Marketing Cloud and related platforms.

The role requires hybrid work with three days in the Mettawa, IL area and relocation for non-local candidates. You will collaborate with stakeholders, drive platform governance, and deliver high-quality SFMC

Qualifikationen

• Bachelor’s Degree with 5 years’ experience; Master’s Degree with 4 years’ experience.
• 3+ years crafting Marketing Automation Platforms (SFMC, Adobe Campaign) across studios/modules.
• Strong API integration experience with CRM and data platforms (SOAP/REST).
• Proven client-facing delivery of technical projects.

Aufgaben

• Demonstrate high proficiency in SFMC platform administration and data operations.
• Release and maintain SFMC capabilities aligned to projects and priorities using SDKs, tools, and APIs.
• Manage and resolve platform issues with cross-functional teams and Salesforce Support as needed.
• Ensure high quality, on-time implementation and testing within SFMC and document accordingly.
• Collaborate with stakeholders to refine requirements for platform enablement activities.
• Provide rapid ad hoc campaign technical support on SFMC.
• Execute ongoing platform governance and maintenance for the connected marketing activation platform.
• Proactively recommend process improvements to optimize platform development and operations.
• Demonstrate strong client service and effective communication.

Kenntnisse

Client-facing communication

Project management

Technical consulting

Problem solving

Ausbildung

Bachelor's degree

Master's degree

Tools

Salesforce Marketing Cloud

Adobe Campaign

APIs (SOAP/REST)

Jobbeschreibung

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Job Description

Come to work each day with an inclusive and collaborative Business technology team! As aMarketing Automation Platform Engineerin AbbVie Business Technology Solutions (BTS),you willhave opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions thatimpactpatients and their communities for the better.

Technicalexpertthat will independentlyidentify, engineer, andoptimizenew data, software, or technology solutions that address critical business needs. Continuouslyseekto improve existing methods and processes. Read and adapt literature and publicly available information toaccomplishassignments. Demonstrateproficiencyin a broad range of techniques and methods for information technology engineering, including software development, data warehousing, statistics, machine learning, and/or technology infrastructure (including servers, storage, network connectivity, and virtualization/cloud environments). Technology Engineers will be aligned to a specific area: Information, Software, Data, or Infrastructure.

This role will work hybrid and will require 3 days in the Mettawa,IL office.Candidates who are not local or within a commutable distance would be expected torelocate.

Responsibilities:

• Demonstrate highproficiencyin Salesforce Marketing Cloud(SFMC)platform administration and data operations, ensuring continuous platform and capability availability and ongoing monitoring of issues.
• Release and maintainhigh qualitySFMC capabilities/solutions aligned to business and platform projects and prioritiesleveragingplatform SDKs, development tools, APIs, etc., monitoring in-market capabilities and resolving issues.
• Manage and resolve platform issues, collaborating with the platform teams, platform operations partners, and Salesforce Signature Support as needed, to resolve tickets per priority and SLA.
• Ensure high quality, on-time implementation and testing of assigned platform and data enablement activities within SFMC. Adhere to software development lifecycle processes to ensure accuracy and completeness of documentation and implementation.
• Collaborate with various internal / external stakeholders and partners to refine requirements for platform enablement activities and resolve platform operations issues.
• Provide rapid ad hoc campaign technical support to stakeholders building campaigns on SFMC.
• Execute ongoing platform governance, administration, and maintenance activities on the connected marketing activation platform.
• Proactively recommend process improvements tooptimizeplatformdevelopment and operations processes
• Demonstrate strong client service and task management skills; communicate with both business and technical individuals effectively.

Qualifications

Required:

• Bachelor’s Degree with 5 years’ experience;Master’s Degreewith 4 years’ experience.
• 3+ years of hands-onexperience with development on MarketingAutomationPlatforms (Salesforce Marketing Cloud, Adobe Campaign, or equivalent)with deep knowledge acrosstheirstudios/modules
• Strong experience integratingMarketing Automation Platformswith relevantCRM,marketing,and data platforms, including experience with SOAP and REST based APIs
• Strong Client Facing Experience with proven success managingtechnicaldeliverables and communications

Preferred:

• At least one Salesforce Marketing Cloud Certification
• Experience with data profiling, data integration and data visualization processes,languages,and toolsi.e.,SQL, SNF
• Experience in CRM/Marketing campaign development and deployments.
• Intermediate/Advanced understanding of HTML, CSS, JavaScript, JSON,AMPscript, SSJS, and SQL and itsutilizationin SFMC.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemay ultimately pay more or less than the posted range. This range may bemodified in thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipate in our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremains in the Company'ssoleandabsolutediscretion unless and until paid andmay bemodified at the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html