Marketing Assistant

Capstone Real Estate Investments, LLC; Auburn (AL); On-site; USD 21,000 - 30,000; Part time

Job summary

Capstone Real Estate Investments, LLC is seeking a part-time Marketing Assistant to engage with prospective residents, manage day-to-day resident issues, and coordinate lease renewals. The role emphasizes Fair Housing compliance, leases, and marketing activities to maintain competitive occupancy.

The position reports to the Community Manager, Assistant Community Manager, and/or Leasing Manager, and involves light office duties, guest communication, and occasional model unit upkeep as part of

Qualifications

• High School diploma or GED; active enrollment in a degree program preferred
• Equivalent combination of education and experience
• Experience in leasing, marketing or customer service is advantageous

Responsibilities

• Provide excellent service to residents, prospects and visitors
• Handle lease and resident communication, filing, and answering phones
• Lease apartments in accordance with budget guidelines
• Follow Fair Housing Standards in all dealings with prospects and residents
• Conduct outside marketing under supervision
• Coordinate application reviews including credit and income verifications and background checks
• Prepare lease packets and ensure proper documentation and signatures
• Ensure apartment condition prior to move-in and perform final inspections
• Follow up on lease terms, renewals, and annual renewal campaigns
• Daily marketing inspections and maintaining model and amenities areas; assist with supplies and refreshments

Skills

Customer service

Sales

Communication

Office administration

Time management

Education

High School diploma or GED

Tools

Microsoft Word

Excel

Entrata

Job description

Description

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Type

Part-time

Summary

Under the supervision of the Community Manager, the Marketing Assistant’s primary responsibility includes interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Marketing Assistants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for marketing assistants centers on Fair Housing, closing techniques, and overcoming objections. Reports To Community Manager, Assistant Community Manager, and/or Leasing Manager

Primary Duties And Responsibilities

• Provide excellent service to all residents, prospects and visitors to the community
• General office administration to include lease and resident communication management, filing, answering phones, greeting customers, etc. May also be responsible for light cleaning of office, common areas, and model unit(s).
• Effectively lease apartments in accordance with budget guidelines
• Follow Fair Housing Standards in all dealings with prospects and residents
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
• Coordinate the application review for each lease including credit and income verifications and background checks
• Complete lease packets and files for each resident to include the lease, all addendums and other proper documentation and signatures
• Ensure the condition of leased apartments prior to move-in, including a final inspection
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents
• Daily Opening and Closing Procedures: Perform a daily marketing inspection, including the check (spruce up) of the model, the condition of the leasing path, and amenities areas. Pick up trash and carry a trash bag and sparkle kit Vacuum and clean clubroom as needed, if not performed by housekeeper Refreshments: Prepare cookies or provide candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed

Requirements

Minimum Qualifications

• High School diploma or General Education Degree (GED); active enrollment in 2 or 4 year degree program preferred
• Equivalent combination of education and experience

Knowledge, Skills, And Abilities Required

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing or customer service experience
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and university personnel
• Excellent customer service, sales and negotiation skills
• Good communication and listening skills
• Able to speak effectively before groups of customers or employees of organization
• Able to read and understand lease documents
• Able to be an effective team player and interact well with others
• Organized and detail-oriented Patient, even-tempered and works well under pressure
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
• Able to write routine reports and correspondence
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to compute rate, ratio, percentage, discounts, and pro-rations
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Effective time management skills
• Able to maintain confidentiality
• Able to follow directions from a supervisor
• Able to understand and follow posted work rules and procedures
• Able to accept constructive criticism
• Able to work weekends or overtime as job requires
• Knowledgeable in Microsoft Word and Excel
• Knowledge in Entrata preferred

Working Conditions

Work is performed in an office, sedentary setting or outdoor environment; Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; and to verbally communicate to exchange information. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties.