Marketing Assistant

Capstone Real Estate Investments, LLC; Oxford (OH); On-site; USD 20,664 - 27,552; Part time

Job summary

Capstone Real Estate Investments, LLC in Oxford, Ohio is seeking a part-time Marketing Assistant. The role includes interfacing with prospective residents, handling current resident issues, and managing lease renewals. You will directly support the Community Manager and engage in marketing activities to enhance community appeal.

The ideal candidate should have a high school diploma or GED, experience in customer service or sales, and must be detail-oriented and organized. Proficiency in Microsoft Word and Excel is also required.

Qualifications

• High School diploma or GED; preferably enrolled in a degree program.
• Experience in sales, leasing, or customer service.
• Proficient in communication skills.

Responsibilities

• Provide excellent service to residents and prospects.
• Manage lease and resident communications.
• Conduct outside marketing under supervision.

Skills

Customer service

Sales

Communication

Negotiation

Time management

Detail-oriented

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Entrata

Job description

Summary

Under the supervision of the Community Manager, the Marketing Assistant’s primary responsibility includes interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Marketing Assistants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for marketing assistants centers on Fair Housing, closing techniques, and overcoming objections. Reports To Community Manager, Assistant Community Manager, and/or Leasing Manager.

Job Type

Part‑time

Primary Duties And Responsibilities

• Provide excellent service to all residents, prospects and visitors to the community.
• General office administration to include lease and resident communication management, filing, answering phones, greeting customers, etc. May also be responsible for light cleaning of office, common areas, and model unit(s).
• Effectively lease apartments in accordance with budget guidelines.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
• Coordinate the application review for each lease including credit and income verifications and background checks.
• Complete lease packets and files for each resident to include the lease, all addendums and other proper documentation and signatures.
• Ensure the condition of leased apartments prior to move‑in, including a final inspection.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
• Daily Opening and Closing Procedures: Perform a daily marketing inspection, including the check (spruce up) of the model, the condition of the leasing path, and amenities areas. Pick up trash and carry a trash bag and sparkle kit; vacuum and clean clubroom as needed, if not performed by housekeeper. Refreshments: Prepare cookies or provide candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.

Minimum Qualifications

• High School diploma or General Education Degree (GED); active enrollment in 2 or 4 year degree program preferred.
• Equivalent combination of education and experience.

Knowledge, Skills, And Abilities Required

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing or customer service experience.
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and university personnel.
• Excellent customer service, sales and negotiation skills.
• Good communication and listening skills.
• Able to speak effectively before groups of customers or employees of organization.
• Able to read and understand lease documents.
• Able to be an effective team player and interact well with others.
• Organized, detail‑oriented, patient, even‑tempered and works well under pressure.
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
• Able to write routine reports and correspondence.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to compute rate, ratio, percentage, discounts, and pro‑rations.
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Effective time management skills.
• Able to maintain confidentiality.
• Able to follow directions from a supervisor.
• Able to understand and follow posted work rules and procedures.
• Able to accept constructive criticism.
• Able to work weekends or overtime as job requires.
• Knowledgeable in Microsoft Word and Excel.
• Knowledge in Entrata preferred.

Working Conditions

Work is performed in an office, sedentary setting or outdoor environment; Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; and to verbally communicate to exchange information. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties.