Marketing and Admissions Customer Relations Manager

Genesis HealthCare, Inc.; Lebanon (Lebanon County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in long-term care is seeking a Marketing and Admission Customer Relations Manager. This dynamic role focuses on creating exceptional customer experiences and guiding families through care options. You'll manage the entire admission process, ensuring a seamless transition for new residents while collaborating with leadership to enhance the center's visibility. Join a supportive team dedicated to improving lives and making a meaningful community impact. If you're passionate about customer service and healthcare, this opportunity is perfect for you.

Benefits

Health, Dental, and Vision Insurance

401K Plan

Paid Time Off

Tuition Assistance Program

Employee Assistance Program

Travel Discounts

Wireless Service Discounts

Variable Compensation Plans

Company-Paid Life Insurance

Financial Assistance During Hardships

Qualifications

• 3–5 years of experience in healthcare.
• Strong customer service skills and ability to work independently.

Responsibilities

• Build relationships with residents and families, ensuring needs are met.
• Manage non-clinical admission processes for new residents.
• Collaborate with leadership to implement marketing strategies.

Skills

Customer Service Orientation

Flexibility

Independent Work

Education

College Degree or Equivalent Experience

Job description

Overview

At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we foster a collaborative, inclusive, and supportive work environment where every team member is valued and empowered to make a difference. We offer opportunities for growth, development, and advancement in various roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful community impact.

Responsibilities

Are you a people-focused and results-oriented professional passionate about creating exceptional customer experiences? Do you thrive in a dynamic environment where your efforts significantly impact the well-being of others? If so, join us as a Marketing and Admission Customer Relations Manager.

In this role, you will be the welcoming face and trusted guide for individuals and families navigating care options at our nursing center. You will ensure their administrative and financial interactions are seamless, setting the stage for a positive, supportive experience from the first contact.

Position Highlights

1. Build strong relationships with prospective residents, families, and referral sources, ensuring needs are met with empathy and efficiency.
2. Collaborate with leadership to implement marketing strategies, analyze market trends, and identify opportunities to boost our nursing center's visibility and census.
3. Manage the entire non-clinical admission process, from initial inquiry and tours to explaining admission criteria and financial responsibilities, ensuring a smooth transition for new residents.
4. Address patient questions and concerns proactively, consulting with internal and external partners for timely resolutions.
5. Work with a dedicated team, participate in daily meetings, and support financial operations of the nursing center.
6. Contribute to patient satisfaction, the financial health of the center, and help individuals access necessary care.

Qualifications

• Variable compensation plans
• Tuition, travel, and wireless service discounts
• Employee Assistance Program supporting mental health
• Employee Foundation for financial assistance during hardships
• Health, dental, vision insurance, company-paid life insurance, 401K, paid time off
• Nursing Tuition Assistance Program

Additional voluntary insurances include pet insurance, term and whole life insurance, short-term disability, hospital indemnity, personal accident, critical illness, and cancer coverage. Restrictions may apply based on collective bargaining agreements, state law, and factors such as pay classification, job grade, location, and tenure.

Benefits

• College degree or equivalent experience, 3–5 years in healthcare
• Customer service orientation
• Flexibility to adjust work hours as needed
• Ability to work independently

Posted Salary Range: USD $23.00 – USD $25.00 per hour