Marketing Account Manager

CrewBloom, Inc; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Uniting Holding is seeking an Account Manager to lead client relationships and manage digital marketing projects. You will coordinate with vendors, write quotes and proposals, onboard clients, and handle ongoing inquiries with a focus on quality and strategic value.

The role involves overseeing marketing automation campaigns, content coordination, and regular client reporting, requiring strong communication and organizational skills, as well as a proactive problem-solving mindset.

Qualifications

• 3–5 years of digital marketing experience with a customer-facing focus.
• Experience in Customer Success/Customer Service is required.
• Comfort with WordPress, Photoshop, Canva, CRMs and Google products.
• Working knowledge of content management systems and WordPress editors.
• Familiarity with Thrive Architect/Elementor/Clickfunnels/GHL for campaigns.

Responsibilities

• Be the first point of contact for some clients and manage relationships.
• Coordinate and oversee digital marketing projects with vendors.
• Draft quotes, estimates and proposals for clients.
• Onboard clients and handle questions, queries and onboarding.
• Manage Zendesk tickets and client service requests.
• Support agency marketing with social media, blogs, videos and updates.
• Create email campaigns and marketing automation (ActiveCampaign, Mailchimp, GHL).
• Produce SOPs and Loom tutorials for recurring tasks.
• Provide regular weekly/monthly client and project reports.

Skills

Digital marketing experience

Customer Success

Proactive problem-solver

Communication

Organizational skills

Attention to detail

Creativity

Hard-working mindset

Easy-going

Loves superheroes

Tools

WordPress

Photoshop

Canva

CRMs

Google Products

WordPress editor

Thrive Architect

Elementor

Clickfunnels

Go High Level (GHL)

Job description

The client is a “hybrid” technology and marketing consultancy based in the UK, bringing marketing automation to the UK Trades industry. They work with companies to grow with their SaaS marketing automation suite and digital advertising.

We have a unique opportunity for an account manager. The successful candidate will be proactive and driven and passionate about helping make a real impact in the lives of our clients. You’ll be the first point of contact for clients, commission and oversee digital marketing projects working with our vendors, delight our clients with outstanding customer care and attention to detail.

Job Responsibilities

• Point of contact for clients (some, not all)
• Commissioning and looking after digital projects and working with our vendors from (Fiver, Freelancers, Whitelabel Partners)
• Liaison between our team and clients
• Writing quotes, estimates, proposals
• Onboarding clients, dealing with questions, queries and building relationships with clients
• Overseeing Zendesk tickets - helping us with Client service requests using our ticketing system
• Help with our Agency marketing, social media management, posting blogs, videos, updates
• Email marketing and automation - Ability to create automated marketing campaigns (ActiveCampaign, Mailchimp, Go High Level)
• Creative and editorial “eye” (a hawk’s attention to detail!)
• Creating and documenting SOPs (Standard Operating Procedures)
• Produce Loom videos and step by step “how-tos) for repetitive business tasks and procedures
• Regular reporting on clients and projects
• Weekly and monthly reports including adoption rate an account to usage, problem areas and obstacles, and raising concerns and anticipating threats
• Identify opportunities to add value and make offers to clients
• Weekly overview of client and account health, status, issues, and recommendations

Required Skills and Experience

• At least 3-5 years of digital marketing experience and background
• Must have experience in Customer Success/Customer Service
• Has experience/familiarity with the following programs: WordPress, Photoshop, Canva, CRMs, Google Products
• Working knowledge of content management systems
• Ability to populate and adapt content for WordPress sites and other standard CRMs
• Experience in installing 3rd party widgets, plugins and customize content using WordPress Editor, Thrive Architect or Elementor, Clickfunnels, GHL
• Understanding of web optimization best practices
• Must have awareness of what constitutes good content, copy, and editorial standards
• Should be a proactive problem-solver
• Has superior communication and organizational skills
• Has great attention to detail and quality
• Is creative, hard-working, and enjoys putting in a shift
• Easy-going
• Loves superheroes (preferable, not essential)

System Requirements

• At least 15mbps main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 4 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone