Market Training Specialist

Electric Reliability Council of Texas, Inc.; Texas; Hybrid; USD 55,000 - 75,000; Full time

Job summary

ERCOT in Taylor, TX is seeking a Market Training Coordinator to organize training schedules, manage LMS functions, and support updates to training materials based on market rule changes. The role acts as a primary contact for market participants regarding training offerings and registrations.

The candidate will coordinate logistics for classroom and virtual trainings, maintain training records, and generate participation reports while leveraging AI-enabled tools to improve processes and training

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 5 years related work experience beyond degree requirements.
• Prefer LMS administration or support experience.
• Prefer training coordination and scheduling experience.
• Prefer content management and website maintenance experience.
• Prefer customer service and stakeholder support experience.
• Prefer knowledge of market rules, regulatory processes, or change management.
• Prefer familiarity with generative AI tools and learning technologies.

Responsibilities

• Coordinate and maintain Market Training schedules and course offerings.
• Manage classroom, virtual, and instructor logistics end-to-end.
• Prepare and distribute training communications to market participants.
• Administer LMS functions including course setup, enrollment, attendance, and reporting.
• Maintain training records and SOPs in compliance with ERCOT policies.
• Serve as a point of contact for training inquiries and registrations.
• Maintain training websites and catalogs using SharePoint and content tools.
• Monitor market rule changes and update training materials accordingly.
• Collaborate with instructors to keep content current with ERCOT operations.
• Generate reports on training participation and program effectiveness.
• Support continuous improvement of training processes and tools, including AI-enabled enhancements.

Skills

LMS administration

Training coordination

Content management

Customer service

Microsoft Office

Stakeholder support

SharePoint

AI tools for training

Education

Bachelor's Degree in Business, Education, Communication, OD

Tools

SharePoint

Microsoft Office Suite

Job description

ERCOT in Taylor, TX is seeking a Market Training Coordinator to organize training schedules, manage LMS functions, and support updates to training materials based on market rule changes. The role acts as a primary contact for market participants regarding training offerings and registrations.

The candidate will coordinate logistics for classroom and virtual trainings, maintain training records, and generate participation reports while leveraging AI-enabled tools to improve processes and training