Market Client Relations Lead

Electric Reliability Council of Texas, Inc.; Taylor (TX); On-site; USD 66,000 - 91,000; Full time

Job summary

Electric Reliability Council of Texas, Inc. in Texas seeks a Client Services professional to manage relationships with Market Participants, oversee registration and qualification processes, and provide expert knowledge of ERCOT market protocols.

You will coordinate internal and external communications and contribute to stakeholder training and engagement. The role emphasizes building strategic relationships, resolving inquiries, and representing ERCOT in cross-functional discussions to support

Qualifications

• Minimum 2 years of industry or job-related experience preferred.
• Understanding of competitive electric markets and interconnected transmission/distribution system operations.
• Experience with mission-critical data processing, customer service, collaboration, and multitasking.

Responsibilities

• Establishes and develops an effective business relationship with each assigned Market Participant.
• Facilitates timely and accurate resolution of day-to-day operational issues on behalf of Market Participants using established ERCOT processes.
• Assists Market Participants in meeting registration and qualification requirements.
• Develops subject matter expertise on ERCOT grid and market operations to identify, contribute to the design of, and deliver training to market participants.
• Represents ERCOT in operational discussions, trainings, or stakeholder forums as required.

Skills

Relationship management

Customer service

Communication

Problem solving

Education

Bachelor's Degree: Engineering, Finance, Business, Computer Science, or related field

Job description

Electric Reliability Council of Texas, Inc. in Texas seeks a Client Services professional to manage relationships with Market Participants, oversee registration and qualification processes, and provide expert knowledge of ERCOT market protocols.

You will coordinate internal and external communications and contribute to stakeholder training and engagement. The role emphasizes building strategic relationships, resolving inquiries, and representing ERCOT in cross-functional discussions to support