Training Coordinator

Electric Reliability Council of Texas, Inc.; Texas; Hybrid; USD 55,000 - 75,000; Full time

Job summary

ERCOT in Taylor, TX is seeking a Market Training Coordinator to organize training schedules, manage LMS functions, and support updates to training materials based on market rule changes. The role acts as a primary contact for market participants regarding training offerings and registrations.

The candidate will coordinate logistics for classroom and virtual trainings, maintain training records, and generate participation reports while leveraging AI-enabled tools to improve processes and training

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 5 years related work experience beyond degree requirements.
• Prefer LMS administration or support experience.
• Prefer training coordination and scheduling experience.
• Prefer content management and website maintenance experience.
• Prefer customer service and stakeholder support experience.
• Prefer knowledge of market rules, regulatory processes, or change management.
• Prefer familiarity with generative AI tools and learning technologies.

Responsibilities

• Coordinate and maintain Market Training schedules and course offerings.
• Manage classroom, virtual, and instructor logistics end-to-end.
• Prepare and distribute training communications to market participants.
• Administer LMS functions including course setup, enrollment, attendance, and reporting.
• Maintain training records and SOPs in compliance with ERCOT policies.
• Serve as a point of contact for training inquiries and registrations.
• Maintain training websites and catalogs using SharePoint and content tools.
• Monitor market rule changes and update training materials accordingly.
• Collaborate with instructors to keep content current with ERCOT operations.
• Generate reports on training participation and program effectiveness.
• Support continuous improvement of training processes and tools, including AI-enabled enhancements.

Skills

LMS administration

Training coordination

Content management

Customer service

Microsoft Office

Stakeholder support

SharePoint

AI tools for training

Education

Bachelor's Degree in Business, Education, Communication, OD

Tools

SharePoint

Microsoft Office Suite

Job description

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world‑class solutions for today and tomorrow's energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

JOB SUMMARY

The Market Training Coordinator supports ERCOT's Market Training organization by coordinating training activities, maintaining training schedules, administering learning management system (LMS) functions, and assisting with the review of market rule changes that impact training materials. This position serves as a key point of contact for market participants regarding training offerings and registration and helps ensure training information, materials, and communications remain accurate and current.

JOB DUTIES

Level 2

• Independently coordinate and maintain Market Training schedules, calendars, and course offerings, managing multiple priorities with strong organizational and time management skills.
• Coordinate classroom, virtual, and instructor logistics from end to end, ensuring smooth delivery of training events.
• Prepare and distribute training communications to market participants, applying clear and professional written and verbal communication.
• Administer LMS functions - including course setup, enrollment management, attendance tracking, and completion reporting - with accuracy and ownership.
• Maintain training records, documentation, and standard operating procedures in compliance with ERCOT policies and confidentiality requirements.
• Serve as a reliable point of contact for market participant training inquiries and registration, resolving issues independently and escalating complex matters as needed.
• Maintain training websites and course catalogs to ensure accuracy and timeliness, using Microsoft Office, SharePoint, and content management tools.
• Monitor proposed and approved market rule changes, apply analytical skills to identify impacts to training materials, and coordinate corresponding content updates.
• Collaborate with instructors and subject matter experts to keep training content current and aligned with ERCOT market operations and protocols.
• Generate reports and metrics on training participation, completions, and program effectiveness to inform decision-making.
• Support continuous improvement initiatives related to training processes, systems, and participant experience.
• Leverage AI-enabled tools and emerging technologies to improve productivity, streamline processes, and enhance training quality.

EXPERIENCE

• Level 2: Requires minimum 5 years job related work experience in excess of degree requirements
• Prefer Learning Management System (LMS) administration or support
• Prefer Training coordination and scheduling
• Prefer Content management systems and website maintenance
• Prefer Customer service and stakeholder support
• Prefer Microsoft Office Suite applications
• Prefer Knowledge of market rules, regulatory processes, or change management practices is a plus
• Prefer familiarity with generative AI tools and emerging learning technologies used for content development, knowledge management, process automation, or training delivery

WORK LOCATION: Taylor, TX hybrid 2 days per week.

EDUCATION

• Bachelor's Degree: Business, Education, Communication, Organizational Development or related field (Required)
• or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time. #LI-DN

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic i